The Rustic Kitchen — Restaurant in Wyre Forest

We have eaten here prior to this weekend and had a totally different ecperience to what we encountered this weekend. On the Friday we ordered just some nibbles and of the 2 items we ordered one of them was incorrect. IT was offered to be changed but we decided to keep it rather than wait again. On the saturday we had booked a table inside to eat our evening meal. We ordered some starters and then requested the pizzas to come out 20 minutes after. WE were told this was fine and there wuld be no issue, we clarified this twice as if this wasnt possible we would not have had the starters but were told it was fine. As we suspected this did not happen and were told that there was nothing that could be done as all items had been prepared together and we would have to have everything at once. There was no real apology and basically meant we didnt really eat the starters. My son had ordered a Meat Feast pizza when he was half way through eating it he discovered that there was a piece of something he was eating that didnt seem right in his mouth, he pulled it out and on inspection we discovered that it was a piece of string which was quite alarming as not sure what that would be doing on a pizza. He then stopped eating the pizza. I requested the bill at this point as it had put us all off the rest of our food and reported it to a member of staff who did not apologise, took it away in his hands and I presume he was going to come back. I sat there for a further 10 minutes with no approach from anyone, I saw that it had been reported to the kitchen and the manager but still sat waiting for a response and then bill. N ne came over and eventually I went up to the desk. The same man that I had requested the bill trudged over to the counter and I infored him that I had been sat waiting for over 10 minutes with no response and he looked at me and mumbled an apology and produced the bill and informed me he had took the pizza off the bill which to be honest is the least they should have done! I paid the bill and we left but its fair to say we wont be returning again....very disappointing was to be dealt with and a complaint to...

Really really disappointing. We booked a table for 17:15 on a Sunday for an outside table. This was advertised as outside but ‘all reserved tables are covered.’ When we arrived we were told that people had sat in the reserved seats so we didn’t have a table but we’re trying to sort it. They asked if we minded sitting inside but then got told they didn’t have a table inside so took us outside to a bench which was uncovered. We wouldn’t have minded this but it was due to rain and as it was described as covered seating when one became free we moved onto that table. The lady who served us then came to our table and said we could sit here but had to be done by 19:00 which at this time was an hour and a half. Next we ordered the food on the app at 17:35. The drinks had still not arrived by 18:00 so I explained that I knew it was busy but I’m waiting 25 minutes just for drinks. He then brought our drinks over and said he had to jump on the bar himself to make them as it’s really busy. At our food then arrived at 18:35. This is an hour after we ordered the food on the app. It’s really disorganised and since reading other reviews this has been an issue for a while but I thought I would try this place as I’d hoped they had sorted these issues out. The place is way too big for what they can manage. When we just finished our food at 18:55, a young waiter approached us and asked us to move tables as this one was booked. I explained to him the issue we had and that I had booked a table and I explained that it’s really disorganised and so many customers are going to be complaining. He smiled and said ‘I know, can you move over there please’ I explained that we won’t be staying and something needs to be changed. He then said Thankyou and walked away. Really...

2 years ago I wrote this review. I can say hand on heart that the service has improved 10 fold . Staff are attentive and alert, aside from the obvious ques and wait times when it busy this place is a dream ! We did the quiz for the first time weds and it was BRILLIANT ! Food is still consistently AMAZING! 10/10!

(2years ago) The first thing I want to say is that this would be a 5 star review if I was solely talking about the food.

Have never been dissatisfied with anything we have eaten from The rustic. All the food is exceptional.

That being said I am so so let down time and time again by the service here. On numerous occasions when placing order for take away I have had an extended wait for pre ordered food. ordered for pick up at a Specific time. Today I have stood and waited for 15 mins with no acknowledgement from any of the staff here. I approached the bar after 15 mins, who then radioed the kitchen and told me to go back to the window. My food was presented 5 mins later. It wasn’t as warm as it would have been at 6 when it was likely ready and waiting in the kitchen. but still the burger gets a 10!

I am not unreasonable and I have worked in hospitality myself for many years so am not trying to be harsh. But just to acknowledge the presence of a customer would go along way in my book just a simple “we will be with you shortly” or a “we’re running a bit behind” The staff are so friendly and I understand it’s busy I think some more basic training would go a...