La Roma Pizza — Restaurant in Abingdon

SUPER disappointed in my pizza tonight. Ordered 1/2 BLT and 1/2 Deluxe. BLT half was missing most of the toppings...no Mayo, Lettuce or tomato. Wasn't even sure what meat was on it - pizza was cold when delivered so it was hard to tell there was just some kind of meat and cheese. Called La Roma's to tell them and they sent a delivery person to look at it. He very sincerely apologized and said he would relay our request to make a new pizza not just add some toppings - it was already very cold and we didn't want them to just warm it up. They sent it back with items added after warming it up. Now the edges and crust are burnt and the BLT side is very unappealing. We order a pizza 1-2 times a week, spending nearly $30 per order...so easily $50-$60 per week. Can't believe I have done this for nearly 30 years and La Romas would not make this right. I know that in the business that my husband and I both manage we certainly would never want to lose a lifetime loyal customer because of one item we did not deliver to expectation and refused to make right. Needless to say - it makes us want to drive 15 minutes to another town to get pizza...

I was in town to visit family and we reserved a table for around 12 for the family. We requested separate tickets for our orders. Not only did they not separate the tickets, a pizza was completely wrong and had to remade. It took forever (around an hour and a half) for us to get our food and an extra hour to get the replacement pizza. We explained the situation to the owner and they got the tickets sorted but when it comes to how long it took for the replacement pizza, everyone was already done eating by the time it came out, the owner only took $5 off. We are from a different state and it is a very long drive. All we wanted was a nice dinner and we did not get it here. Very...

For almost 20 years, this was the best pizza in the area. The new owners are nice, but I feel they have cut a few corners with the quality. They changed the meat on hamburger pizza to something like little pebbles of beef, where they used to be big chunks. The taste isn't there for one, and the last two times we've visited, they pizzas are over cooked and difficult to eat. It's not the way the old owners would have sent food out to someone at all. They have updated the inside, which is a plus, but it's hard to want to go back after two poor visits and wasting good money...