Junior's Pizza — Restaurant in Acton

Today, May 18th at around 2:30p, I came in with my husband to order for take out. I wanted a hamburger grinder in a wrap, it clearly states on the menu that you can order any grinder in a wrap. The white, tall male behind the counter stated "Uhh, I wouldn't that", and made another slick comment. I just said forget it, and ordered something else. He was rude and condescending. Now lets talk about how they were prepping the food. Because I was ordering take out I stayed in to wait for my order. It's an open kitchen so you can clearly see them move around. I observed the guy prepping a pizza with no gloves on, and the person who looked like they were prepping the hot food, I saw what appeared to be a female sweeping something, then cook the fries place it in the to go container and as she was bringing the food upfront, stick her bare hands in the plate to pick something out and threw it in the trash. Again, she had no gloves on while to cleaned and cooked the food. Now back to the man that was working behind the counter, when we received the oder, my husband told him that he didn't appreciate his comments towards me when I tried to order and that he would voice his concerns on Yelp or Google, the male responded, I don't care because I just work here! So to the owner of this establishment, this is who you have representing your...

Today, I stopped by Junior’s Pizza for a quick bite, my first time there. Unfortunately, it’ll also be my last.

I ordered a small pizza, which was surprisingly good. My wife, on the other hand, wanted a steak grinder as a wrap. When she made her request, the older gentleman taking our order made a snide comment, as if a steak grinder couldn’t possibly work as a wrap.

My wife felt put off by his attitude, especially since the menu clearly states that any grinder can be made into a wrap. There’s even a picture of a steak wrap displayed on the digital screen/menu. Rather than argue, my wife opted for a Chicken Caesar wrap to avoid any further hassle.

As we received our food, I couldn’t resist pointing out the discrepancy to the guy who took our order. I showed him the menu, emphasizing that it explicitly allows for grinder wraps. His response? Blank stares, as if I were speaking an alien language. He clearly wasn’t trying to hear it or converse with me. My reply “no worries, I’ll just leave a review”. The guy who took our order simply shrugged and said, “I don’t care; I just work here.”

Well, that settles it. I won’t be returning to Junior’s Pizza ever again.. It seems like some folks have also had not so pleasant experiences here as well, based on what my wife has just read on the reviews...

The food is okay, but the CUSTOMER SERVICE is Horrific! I called to place an order for delivery and asked if the buffalo chicken salad came with grilled or fried chicken and the man who was taking my order said it can come either way. I asked if I could have a chicken sandwich instead and was given attitude and asked “ which did You want.” I said I would prefer a sandwich/wrap. He said ok that will be 35 minuets for delivery and I repeated 35 minutes? ( I’m one block over) He then said “ well you can come pick it up yourself.” I was shocked by the attitude and asked if I had done or said something to upset him and he said “ you asked how long it would take and I told you”. I then canceled the order because I felt disrespected and like an inconvenience. Need better customer service especially at 2:30 in the afternoon when it’s not lunch or...