McDonald's — Restaurant in Airway Heights

Experience: Extremely disappointing. I ordered two Number 1s and a Number 3 through the drive-thru. Upon leaving, I realized we had received the wrong order. I returned to the drive-thru and spoke with an employee. She requested the receipt, which we were unable to locate. It turned out we had never received one, despite confirming that I wanted a receipt during the order process. Issue: The employee refused to provide us with the correct food, claiming that they couldn't help without a receipt. This is unacceptable, especially considering that we were still in the parking lot and had not left the establishment. Their reasoning for this was that there are a lot of scammers, which is a completely unfounded accusation. Conclusion: This incident has left me extremely dissatisfied with McDonald's. The lack of customer service and their refusal to rectify a mistake they made is unacceptable. I will not be returning to this location or any other McDonald's in the future. McDonald's needs to pay more attention to detail and stop making mistakes with orders. This error cost me over $20. It is also essential to train employees properly. The employee who refused to fix the issue was the same one who had made the initial mistake. It is not the customer's responsibility to train McDonald's employees. If McDonald's is going to enforce the receipt policy, they need to ensure that all customers receive a receipt, regardless of whether they ask for one. I will be filing a formal complaint being this order was over $20 and I did not...

the person with short & kinda colored hair, was blue streaks or something at the time- that seems/acts like a manager gave me the most infuriating experience ordering in my life. before dealing with them, the person taking my order was getting very confused on my order and putting in wrong things which is fine, especially because they seemed new. i work in customer service and i understand the stress and that it takes time to learn. i didn’t get mad til the person i mentioned earlier came in trying to “help”, (hope you see this so you can learn something about customer service) , came and started giving me attitude & acting like i was the one who messed up the order? was i the one who put in 9 sandwiches when i had only asked for 4? no, that was the person taking my order who messed it up, obviously. all i did was say what i wanted, which btw is my usual order, ordered it many times no one has ever had that much trouble with it before. then you argue with me about the bogo coupon which was apparently also too hard for you to grasp and i didn’t even get my money off after telling you a million times that i was using the coupon. so whatever your name is, next time you try helping a situation, especially when your employee is super new, evaluate it first and see where the mix up was, cuz it definitely...

There was nobody inline and I ordered and received my drinks but was asked to pull around for fries. There was nobody else inline behind me and I asked why I couldn’t wait at the window for my food and they shrugged and asked me to pull around. There were two other cars waiting for their food as well (which, to be honest, didn’t take that long to come out). I asked the lady (name tag said Manager) who brought out the food to my car, why customers weren’t allowed to wait at the window for food. She said it drives up their drive through times if customers wait at the window. Well if the food isn’t ready, then that’s a fair representation of the drive through time. She was obviously upset and very rudely walked away (I don’t think she was genuine in her “Have a nice day”). I have had one pleasant experience at this drive through, and know these fast food workers get a lot of grief from customers. That was truly not my intent. It’s too bad this McDonalds has such a great location but is just not managed well. Thanks to the students cooking the meal- but Raven, I hope as a manager you learn to listen to customers feedback. I’ll drive to the Airway Heights McDonalds- they are quick and great service members-and they don’t ask you to drive around to make their wait times look better...