Jack's Family Restaurant — Restaurant in Alabama

I’ve posted before about how much I enjoy Jack’s breakfast selections. Their biscuits are absolutely one of the best breakfast sandwiches around with Hardees breakfast biscuits being neck and neck for flavor and ability to satisfy. I headed to the Jack’s on 72 in Florence, across from the rising crust, to get breakfast biscuits at the request of my lovely wife. She absolutely loves the sausage egg and cheese biscuits with a side of sausage gravy. I honestly thought they were known for serving breakfast all day. Turns out I was dead wrong, as the team informed me when I ordered at the drive through. Disappointed, but determined not to return home empty handed, I asked what they had on the lunch menu that was as good as their breakfast biscuits. I was informed the chicken and hamburgers were good. I ordered three burgers, all with extra cheese, one with extra pickles and a different one with no onions. I also asked to have the wrappers labeled so that I didn’t have to put my fingers all over them to figure out which one was which. I pulled around and at the window added three large fries. I then asked the cashier, also the young lady that took my order on the intercom, if she was sure the burgers were as good as the biscuits … she answered “probably not” … I gave a tongue-in-cheek hard time about waffling on her testament to the burgers. Another lady then brought the bag with the food to the window and I asked about the details of what she was handing me. Her face immediately fell and I could tell she was unaware of the contents of the bag and whether or not they were labeled. I felt a little bad about messing with her, because she got nervous and anxious. I took my bag and proceeded to the house. Long story short- the team at this Jack’s rallied to demonstrate that they are a grand solution to a need for food at any meal time. All the burgers were labeled, wrapped and assembled neatly and attractively, very tasty and accurate to my specifications. They performed marvelously, and I will definitely be going back again and again. Not only does jacks provide the top of the line breakfast biscuits, their burgers are no joke. Hands down better than all the major chains in the area and even a couple sit down places known for their burger selections (watch out B-dubs and Applebees). I hope the team want to dismayed by my pointed requests and detailed follow up. They performed admirably. Whoever owns this location is promoting a great culture oriented around...

Very clean restaurant. The outside was very nice and welcoming. The staff was very friendly and helpful with ordering. The pictures of the food did not match what we received. The food was good but did not meet the expectations we saw on the pictures from the order board or from the outside of the restaurant. I really like the updated decor. This restaurant is located in killen Alabama. I definitely would come here again. The big sandwich that we ordered was the barbecue pub sandwich and it looked nothing like the picture. It was a simple cheeseburger with added barbecue sauce, extra meat patty, French fried onions, bacon and the regular stuff that comes on cheeseburger. It was not the gigantic burger that was posted. It was very small. It still tasted good. I ordered the pub fries and was a little disappointed that it had maybe one tablespoon of cheese and maybe one piece of bacon crumbled up. Next time I will know to ask for extra cheese because it barely had enough cheese to say that it had cheese on it. It's like they give you the impression that you're going to get way more than what you get and then they hand you something that's a sample of it or something. But I will definitely order the pub fries again because they were very tasty. They just need more cheese. I suggest if you're really hungry to order two of the pub BBQ burgers because...

Update: Attention to details have greatly improved in the past few months. Food has been fresh and correct in the drive-thru now. Whatever corrections were made by management are noticed and appreciated. This review is only for drive-thru orders I have placed online or at the speaker box.

When they are on, they're on. Unfortunately, when they are off their game, it's a crap shoot. 90% successful orders are correct and food is hot and fresh. Other times items are missing from orders, burger orders that have any changes/modifications are sometimes made ignoring the add/delete item options when orders is placed. One huge issue is morning breakfast. Occasionally, it seems breakfast biscuits and sammiches are pre-made and sit, and sit... it may be a "time saver" for the kitchen to pre-make stuff in advance, but nothing is worse than having a stone cold breakfast biscuit or sammich. Cold...