Wendy's — Restaurant in Alafaya

Customer service is horrible..staff never smiles and always seem to have an attitude. 2 or 3 times we have went to dine in and cashier would act like he don't want to do his job. Today I ordered through the drive thru and they completed messed up the order. I drove back and explained my situation to the "suppose to be" supervisor..he ends up replacing the order but doesnt even apologize for the inconvenience! I had to drive a few miles spend time, gas and money! Should have had my food replaced and a refund to pay for my gas. Smh. The entire staff needs to be trained or replaced..always disappointment when I go. Yes, if i dont like this location i shouldnt keep going however, this is the closest one to my brother in laws house..oh and I originally went to the Wendy's on alafaya and colonial but they had a limited menu due to the hurricane smh. Food is served hot here a lot of the time but the staff is just horrible! More than likely will not be going here again....

Received excellent service at this location. I went into the store because I had a free sandwich with the Wendy's app!! Sure enough, after I ordered my food; the Wendy's quit working and I didn't have the coupon available. I asked to speak to a manager; and a friendly, pregnant lady, Janesty, walked up and had a friendly disposition. She was very nice and happily went ahead and gave me the free sandwich which disappeared on the app!! She didn't have to do it and it would not have upset had she not given me the sandwich. I got a really nice vibe from all the workers actually and it was like night and day compared to a lot of the other Wendy's locations that I frequent!! When you have friendly, intelligent management; the service sells itself!! Thank you Wendy's for the great...

My mom and I tend to stop at Wendy's before we head to work atleast one time a week. I've been to this location about 4 times and EACH time I came here I found hair in my fries or burger. Never fails. First time it was in my value bacon burger. Second time AGAIN in the burger. And the last two times hair in my fries. Always a small squiggly hair and I am disgusted. And each time I've found hair it's to late to go back and get a refund because I'm already at work. Never again will I come here, I will let everyone I know in the area to never go to this location as well. HOW IS IT EACH TIME IVE GONE THEIR IS ALWAYS hair imbedded in my food. Either someone is messing with the food or they don't care. Either way never again. Use to love Wendy's but obviously it has...