Cozy Cup Espresso — Restaurant in Alaska

Yesterday we ordered a caramel frapp and vanilla breve, I drove away back to the Ranch neighborhood, took a sip and realized the gal made my drink a caramel breve. Not a big deal, she was nice, thought my dog was super cute and offered a treat. This morning I rolled down the back window because my dog loves coffee stands and a different gal looked at him several times, did not offer a treat...I ordered a breakfast burrito she asked if I wanted salsa, siracha, and sour cream. I said no salsa just the other 2...opens the window said we are out of siracha do you still want sour cream? I said yes. She closes the window opens it back up and says sorry we are out of sour cream. Ok...so basically a dry burrito which I would not have ordered had I known. I had already tipped 20% and left unhappy. Might want to make sure you're stocked up on stuff before you offer and any coffee stand that treats dogs gets extra points in my book. There are 3 coffee stands next to the Ranch neighborhood, I will not be coming back to this one. Would think a new coffee stand would have a menu or something on the wall also, I just...

Really disappointing :/ I ordered a decaf latte. As I drove away, I took a sip- it was terrible. I went back to the shop and stated the issue. The barista said, “yeah our decaf shots are really gnarly, they’re really gross.” I’m not sure why you would sell something you know is terrible... It’s also strange that she had the attitude of “that’s just how it is.” I’m not sure why I wasn’t offered a refund, especially when they acknowledged what a poor product they had and I made the effort to return it… it’s always so disappointing when local places have negative work practices. I much rather support a local Alaskan place, but this place just seems to have poor values and doesn’t respect...

Was there today about 1:30 and was getting a smoothie that I had gotten several times and when she brought it out it wasn't the right color and I told her it wasn't right and she says "oh well maybe next time" the smoothie was supposed to be strawberry peach mango and it tasted like strawberry milk!! HORRIBLE CUSTOMER SERVICE FROM THAT GIRL! And usually they have...