Sushi On The Fly Cuisine, Beer Garden & Sports Bar — Restaurant in Alaska

Every time I stop by to connect flights I like to enjoy a beer and food from this place. Today wasn't the exception but my flight was almost there so I had like 30 minutes. I asked the long hair Filipino worker if I may order fried rice Asap.. and instead of taking my order right away. He said : "have a seat and relax ...... Then speaking Tagalog continued talking about it! My wife is a Tagalog speaker as well and she understood his conversation to the waitress. Saying that I needed to relax and they would take the order whenever they feel like. 15 minutes passed and I decided to have a beer so asked the waitress for one. She gave service to everyone else around but my beer never made it.at the end the order of fried rice to go was ready and I paid to the Filipino my bill and the waitress stated speaking Tagalog that I have order a beer but she didn't give it to me because SHE WASN'T THE BAR TENDER!! Yet the guy asked me if I still wanted the beer! Once I was on my way.... By far this was my worst experience of service in a place that I really enjoyed...

EDIT: I just checked my bank statement and THEY TIPPED THEMSELVES!!! I purposely didn’t tip because one, they gave themselves a 4% gratuity already added on and secondly, the service was horrible. I forgot to mention that there was open seats and the lady told me not to sit a certain table. NEVER COMING HERE AGAIN. Seriously so disappointed because I came here once 5 years ago and thought they were amazing. Now it’s just horrible.

I’ve made many mistakes in my life and coming to Sushi on the fly was definitely one of them. I didn’t even touch my teriyaki chicken because the chicken tasted old and dry. Service was terrible, couldn’t even get a water refill or shoyu.

$28 + 4% gratuity (was automatically added and I was eating alone, wish they would have put that somewhere because I definitely wouldn’t have eaten here) I expected the bento box to at least be decent but even the California roll weren’t good. I wouldn’t waste your time...

Sept 5, 2022. Long line for "service". Wait staff does not appear to wait. Dirty tables of refuse coving too many tables. The self claimed Sushi Chef came away from the sushi bar to ask what I wanted. "To order", I replied. The menu lists 4 fish you can order in Sashimi, and in quantities of 4, 8, or 12. I asked for 12 pieces of Hamachi sashimi. The Sushi Chef responded, "I cannot do that." Why? "... because I am the Sushi Chef." Oh, you are out of hamachi? "No, I just cannot give you 12." So you have 12? "Yes." It's on your menu, and you can't sell me the food printed on your menu that you have on hand? "I am the Sushi Chef."

Robotic. Devoid of customer service skills. The other female waiter told me her manager was not there and it that it was not her job to respond to my inquiry. Idk how that place stays in business. Hiring unqualified employees and providing no customer service training is the most logical...