Taco Bell — Restaurant in Aledo

I highly recommend that you do not come here with the family, we decided to stop by after school with my family , we ordered and everything was fine until we got up to the window to pay , we decided to make some changes to our order and the lady who was at the windows decided that she was not going to change our order and passed it on to another co-worker , as we explained that we wanted to change to dorito tacos , I am assuming that they were either having a bad day or they have a nasty attitude because they were telling us that we couldn't do that because they was no tacos on our order , and we told them it's fine just add them , I guess they were not having it because he went and sighed placing his hand on his face (Like I wasn't going to notice him) , we got our order and guess what (It DID have tacos) so that means we paid for additional tacos instead of them just changing the tacos from the order to the nacho ones , I am beyond disappointed, and the food was cold ! just horrible service , if you are in or residing on Aledo , I would not recommend going to Taco bell , I am never taking my family...

I am very disappointed in our experience tonight with the staff at this Taco Bell. We are loyal customers and never expected to be treated this way. We come here about once a week and often times have one or two items missing, which is no big deal since it's typically a large order. Today we had around 8 items missing so we had to go back. I was appalled by the response of the staff members who insinuated that we were lying about the missing items. They not only argued with us, but also argued with each other about who messed up the order. When they finally agreed to give us our missing food, they again failed to include two of the items stating they were not on the receipt, although they in fact were. When we spoke to the assistant manager, James "Jimmy," he also insinuated we were lying and that we could not have made it home and back in time to address this issue. I am incredibly disappointed and I am looking forward to hearing back from Taco Bell in regard to their plan to re-train Jimmy and the rest of the staff present this night in professionalism and...

Not a great experience tonight. Some how my order never was never going to be filled because nobody started working on it until I went up to the counter to see where it was at after waiting a good 10 or more minutes. That isn't necessarily what my issue with the place is. The fact that none of the workers came to the counter to ask what what I needed when I went to check on it is. The manager lady who finally came to the counter didn't seem overly concerned about it not being started other than saying they would get it out. Nobody is expecting red carpet treatment from a Taco Bell but you would think if someone walks up to the counter that they would at least be acknowledged fairly quickly. There were plenty of workers back there, a few even glanced in my direction and looked away. Customer care doesn't seem to be a priority at this location.

To give an idea of how long it took, a couple ordered their food just prior to myself. They ate their meals and walked out the door before my order was...