BIGGBY COFFEE — Restaurant in Allegan

I went to the location in Allegan, Mi, and the employee running the drive through (Layla) was extremely rude to me and my sister. They got our order wrong we ordered 2 caramel apple ciders with zip and they gave us some sort of latte. We went back to the drive through since we didn't know we could come in and when we explained to the employee that we got a latte instead of the cider. Layla made a point to say how the apple cider would taste different because of the garnish and was basically saying we can't tell the difference between a latte and apple cider and refused to fix her mistake unless we came in and opened the cups for her to look at and just kept giving us a bunch of attitude. She also made a different employee fix the drinks...

Awful customer service. Rude drive thru employee with dirt stashe and greasy hair was very unprofessional after refusing to only give me 1 shot of espresso "because a 20 oz it's only 2 shots it's not that much" after arguing my order my drink had already been made with 2 shots and I said it was totally okay. Then this employee proceeded to bad mouth me behind the window for 5 minutes straight or more until i finally told him to shut up. They gave me a free drink card thinking they could sweep it under the rug then the disrespectful child told me "you can leave now" in a very rude wannabe sassy voice and shood me away. He has no idea what is going on in my life. No corporate phone number on the doors. Do not recommend this new...

I come here all the time because it’s easy to grab something right before work. The last few times have been pretty questionable tho. Today Michelle took our order over the drive thru and we felt very rushed. She didn’t ask if we “wanted anything else” it was always “is that it” after we said what items we wanted. This isn’t the first time she’s done this and it just seems very unprofessional and seemed like she was annoyed. Also our order was wrong after we asked for no egg on one of our bragels. Jared ended up being the one taking our money at the window and he was super SUPER nice and he made our bragel right and didn’t seem that was an issue and he fixed it. He has great customer service and made our experience there...