La Campana Restaurant — Restaurant in Amarillo

Wow. RESTAURANT SENDS OUT BAD FOOD AND WONT LET CUSTOMER HAVE SOMETHING ELSE UNLESS THEY BUY THE BAD FOOD TOO??* CHECK OUT RECORDING* I have loved and recommended this restaurant for YEARS but today everything changed. I came in with my wife for lunch. I got my usual and my wife decided to try something different, the chicken flautas, for a change.

The food came out and looked great. My wife cut a piece of flauta off and ate it. She told me the chicken didn’t taste right. I encouraged her to return it to the kitchen not wanting her to get sick. The waitress came out and was very polite. We told her the problem and she immediately took the plate and asked my wife if she wanted something else. My wife then said yes and gave a replacement order. I finished my food and my wife waited for hers. After a little while the waitress returned. She said (wait for it) “ I’m sorry ma’am but they (? Who’s they) said if you want to order something else you have to pay for the chicken plate too. (????!!!???? WHAT??!!) I immediately spoke up and said we aren’t paying for bad food.

The waitress apologized again and my wife then asked to speak to the manager. The waitress said ok and left. Several times the kitchen door opened and my wife could see a lot of dramatic conversations happening with staring and angry faces through the door to the dining area.

Eventually the waitress returns again and said “I’m sorry ma’am the manager is at Sam’s so she’s not coming out.”

So in total disbelief my wife asked to speak with the owner. At this time, the waitress explained that it was actually the owner she had been speaking with and the owner who had made the call about not allowing my wife to order more food until she paid for the bad chicken.

We thanked the waitress, paid for my meal and left the premises for what will end up being our last time at this establishment.

Here’s a tidbit for the owner. Chicken is not very expensive. A half a cup of shredded chicken, 4 corn tortillas, 1/8 of cheese and some oil would have cost you less than $3 including beans rice and condiments. Compare that to the hundreds we have paid visiting your restaurant regularly for over 10 years. Wow.

So...

The food is very good, the service I got was very good, but I don't recommend sitting in the back of the restaurant, for two reasons. One, it was very chilly and I was not able to take my coat off and relax for fear of being too cold. Two, there's a pretty strong bathroom smell if you sit that far back because you're close to the restroom door. I also saw a baby high chair that had a broken strut which I thought should have been fixed so it wouldn't be a hazard.

This is evidently a local favorite based on the people I saw coming in. It was pretty busy for a Thursday night. I love their chips, so light and thin and crispy. Their salsa was a little spicier than I like but that's a matter of personal preference. I got the Migas which are not that easy to find in Amarillo, not like they are further south. I especially like their potatoes and I'm not a big potato fan but theirs are diced fresh potatoes cooked perfectly, nothing frozen. The beans were very good also. I ordered a carne asada Taco on the side for $2 and I was very impressed with the good flavor of the tortilla. In fact, the overall flavor of the taco was very good. If you want just a good down home mom-and-pop kind of restaurant,...

The food was delicious. Will start off to say that the food is as close to being an authentic home cooked meal by a Mexican Mom. With that being said, our experience there was okay at best.

We were a party of 6. (2 adults, 4 children). We had two red pork meals, three kid flauta plates, and one kid enchilada plate. As our first visit we were unsure whether to seat ourselves or wait to be sat. No one greeted us so we just stood there. The waitress finally asked how many of us there were and asked us to choose where we wanted to sit. I chose a section and pulled two tables together. She was rude and non existent when we needed refills or other items. (that's one of the reasons for one less star). The restaurant air conditioning unit from the ceiling began dripping water and eventually just started raining down water. The floor was wet and although they placed a bucket on the floor. . . the floor was still wet and a slip hazard. (Why another star is missing). My niece who was with us ended up getting sick and throwing up after we left the establishment. Not sure if it was the...