Naughty Nellie's Ice Cream Bar — Restaurant in Andover

Overpriced...rude people and bad service. Ordered two ice creams. One I got in a homemade waffle cone, the cone already had a hole in it when it was handed to me and was dripping ice cream. Waffle cones they make are not made well...super thin and barely able to hold ice cream. But anyways I came back to get my wife an ice cream, as she was waiting in the car, and the after sitting there a while the lady at the window says to me 'you were just here, what do you want?" Is there something I can help you with quick or do you want to order again, I'm busy!" She was currently getting the orders of 3 people, not that busy but whatever. I made jokes to look past the rudeness in the moment and let it roll off but wow how rude are these people. Not a way to be if you want to make money. In the course of this rude exchange I realized I was overcharged for my third ice cream. Another thing, my wife and I had a kid with us, and the kid was whining for a little toy they were selling at the window (as kids often do) And the employees there were instigating and try to guilt me into buying the toy for the child. I'm like are you serious??? Wow so unprofessional. Won't be...

I like this place! It seems to stay open later than many similar places in the area so we were able to go after work hours. They do have a few non dairy ice cream options which is a great thing to find and much appreciated in such a small town area! I hope in the future they get even more! I like that you can choose from a variety of toppings so even if the choice of flavor is limited, you can customize. The sizes are substantial, the first time I went there, I overestimated my ability to finish my serving! It's definitely worth going to from neighboring towns! The people are always very nice and patient about answering questions about...

Very happy to stumble upon an ice cream place that is open year round! We had enjoyed our Pizza Chef pizza in our car, which is how one enjoys pizza during Covid-19 times when it is cold while on the road. Drove by Naughty Nellie's and pulled over, did a U-turn, and came back. Rang the bell and we were soon enjoying ice cream. Friendly staff. Our sugar cones were not stale and we enjoyed our ice cream very much. They serve both hard and soft ice cream but we went for the hard ice cream. Will stop again next time we are...