Their customer service is trash. If I could I would give zero stars for the manager being so rude and disrespectful and condescending at my complaint. So yesterday Friday November 16 I purchased a dozen donuts, later in the day I brought them home and they were not fully cooked in the middle so I took the remaining donuts to the store (nov. 17) today. For starters this has to be a regular occurrence because the manager did not even come out to look at the doughnuts or speak to me when I first brought them in. Not everyone handles business the same but if it were my establishment I would be shocked and I would want to come and apologize and evaluate the situation. But not everyone is the same â. Mind you the regular staff is very polite and nice and I've always had a good experience up until today.
So when I bring in the donuts in the cashier looks at them, takes it to the back and I see an arm that i assume is the managers, the lady touches the outside of one donut, then the cashiers walks back to the register, he says no words to me and he just proceeds to fumble into the register and hand me 4 dollars?? At this point I'm confused because no one has said any words about the donuts or issue an apology or asked if I would like a refund or even if I wanted another dozen to replace them(which I definitely didn't). I was also surprised at the fact that they were under done since the donuts were so brown on the outside so they probably had their oil up too high which could be a common occurrence but I guess she was too prideful to admit that.
So then the guy at the register has to yell to the manager in the back twice to come talk to me. she comes out looking at me And says no words so I explained to her What has happened and she proceeds to condescendingly smile and nod her head repeating the words "yeah" and "right" while I talk so she's obviously not listening. She then tells me that since I only brought in for of the dozen donuts that I would only get a four dollar refund. Now for starters I never even asked for a refund but they're trying to shove the four dollars at the issue as if that solves the problem. No one has asked me if I would like another dozen no one has apologized and no one has asked if I even wanted a refund to begin with .
So at this point i am visibly and audibly frustrated at how blissfully rude she has been. I explained to her that people ate part of the doughnut and then threw the rest of it away because it was under done. So then she proceeds to talk about in her 20 years of business she's never made underdone Donuts which is a lie because my father has purchased one of their large donuts and brought it home a few months ago and it was not done on the inside as well donuts as well. We just figured maybe because it was so big it was under done and didn't bring it back. I proceed to talk about how it's a bigger issue than four dollars and people can get sick from eating under done food and the guy just nods his head.
At this point the woman is obviously not open to hearing my complaint and the guy still trying to hand me the four dollars, and the manager walks away so I politely slide the donuts into the trashcan tell them that they can keep their measly four dollars and sh*tty donuts and that I won't be returning. I even told them that if they didn't believe me why would they give a refund and why would I be bringing donuts back the next day for fun??
The only picture I have is to show how they looked done and even a little more brown than usual on the outside but i wasn't able to take a picture of the...
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