Krystal — Restaurant in Arab

(Updated Review 3 weeks later) Well done, well done! 👏👏👏 When we got there tonight there was a line, a great sign! We had a small wait in the drive-thru as well, which is actually good, as proper food takes time! The food was much better quality, hot fries, fresh burgers, and pretty dang good tea! We’re so glad to see the change, and will be returning more consistently now; great job Arab Krystal’s Team! • • • (Previous Review) The following review is not a reflection on the employees of this Krystal’s. The employees there are doing their very best and we appreciate that. This review revolves around the food, I’m not sure if y’all are getting the last-product on the truck or if you just didn’t take the time to properly train your staff on correct cooking times and storage. Either way, there needs to be a genuine look into why the food quality is poor 9/10 times. Krystal’s is a fairly easy menu to work with, I’ve had a fully stoned staff at another location make banger burgers at 3am. Management needs to sit down and look at where the food quality is going down and set about finding a solution, whether that’s going to corporate for better stock, retraining staff, getting a new food manager, or replacing cookware. We’ll keep giving y’all chances of course, especially now that you’re wanting to do 24 hour service. Those kind of hours are greatly appreciated, but hopefully soon they’ll be matched with...

I picked up 16 Krystal burgers, 14 with cheese, 2 without cheese with fries coming through Arab AL today. I got home and I'm convinced that the burgers we're cooked yesterday. The meat was burnt, hard, there was only cheese on 2 burgers, and no onions (or if there were, they were burned into the meat). We attempted to eat one but it was completely inedible. The only thing good thing was the fries. We spent over $40 and had to throw all the burgers in the garbage. The worst part is there is no working phone number to the store to give them a call and I live 20 mins away so I didn't want to drive 40 mins there and back to get this resolved. I will...

Ordered 4 regular Krystal’s and a small Diet Coke in the drive through. The Krystal’s were so old the buns broke off of them when I touched them, the onions were hard and had turned orange. The hamburger meat on them was hard to the touch. Disgusting !!!!! If they can’t do better than that they should close the doors !!! I will be afraid to go back through there and order again because of the lack of care and concern they take for their customers. If they did care about their customers and business they would not have served that mess they...