IHOP — Restaurant in Arcadia

Hugely disappointed in this IHOP and its management. My wife and I walked in on a Wednesday evening, approximately 8:30pm. This IHOP closes at 10pm, so one would assume everything on the menu is still available. We get seated and look over the menu, we have our order ready by 8:45pm. The server comes to take our order, we order two cups of coffee and the answer we got was a NO, coffee unavailable to almost closing. He then carries on to tell us that they are not expecting many more customers for the night so he is unable to make a fresh batch of coffee since they will have to throw away the extra. I do not know if he made the call or management but that makes no "cents" literally. How does saving the cost of a few pots of coffee outweigh the costs of an appetizer, two combo plates (easily $50) and more importantly two customers. How can you say breakfast all day and yet unable and/or not allowed to make a batch of coffee for two evening customers. Decided to leave and will not be coming back.

Update: A few days later, management reached out to me to apologize about the incident and clear any misunderstanding. I did appreciate the...

This is your typical IHOP, which unfortunately not a great thing to say nowadays. I'm not sure what, exactly, has happened over the past 20 years... but IHOP hasn't improved at all -- they've gone down hill, if anything. I can't believe I spent almost $100 when it was just three adults and four kids (6, 5, 2, 1). This place has become pretty expensive. The food was okay, but not great. And IHOP used to be a "pancake" place -- but now they don't seem to care at all. For example, if you really care about the pancake experience, then why do you ruin it with ice-cold syrup that's been sitting on the table with the other unsightly flavors since last March with every booger-picking kid touching and licking the containers? Seriously -- even if booger-picking kids weren't licking the syrup containers, name ONE PERSON -- just ONE -- who loves to receive steaming hot pancakes and then drown them with ice-cold syrup that drains slower than cement in Alaska. Seriously??? Please, someone from management or headquarters please tell me how week-old nasty ice-cold syrup is supposed to be appealing in any way to...

The wait to order our food was kind of long due to the fact they only have 1 waitress working. That is normal at this place. The poor woman was running around trying to deal with 8 other customers. I got some cranberry juice which was warm. My hash browns were kind of raw on the inside but the outer part was crispy and a little burnt. I was not offered syrup with my pancakes. I did have strawberries on them but the pancakes were very dry and the strawberries were way too mushy. I finally asked for some strawberry syrup. It took a while for our waitresses to see if we needed anything due to the fact she was the only one working tables. She was a very nice woman and was doing the best she could with that many customers. They really do need at least 2 people working at the tables. She was also working the register. That is...