Grand Falls Buffet — Restaurant in Arizona

My mother and I dined at your establishment last night around 7:30 PM. Given the 9 PM closing time, we expected the buffet food to be hot and fresh. Unfortunately, we were very disappointed with the quality of the meal.

The overpriced cafeteria-style food was not worth the $90 cost, even though our meal was comped. The prime rib I requested was overcooked and tough, and the chef provided only a minuscule portion. The salad options were unappetizing, with wilted greens and pre-dressed Caesar salad.

The remaining buffet items were equally disappointing. The taco meat was dried out, the chicken wings were scarce, and the pizza selection was limited. The soup, corn on the cob, mashed potatoes, and au jus were bland and uninspired. The macaroni and cheese lacked flavor, and the dessert selection was underwhelming, consisting only of pre-made petits fours, macarons, and tarts.

Given the price point, customers deserve a wider variety of desserts, including cakes, pies, and ice cream. The overall dinner menu needs improvement to attract and retain customers. The lack of diners last night speaks volumes about the current dining experience.

I hope you will consider this feedback as an opportunity to enhance your offerings and provide a more satisfying dining experience for your...

I’m surprised this buffet has such a low rating. It’s definitely not a five-star restaurant, but it certainly provides an adequate selection to fill you up. Everything is self-serve, including the beverages. I was a bit disappointed that there was no liquid creamer for the coffee. Only powdered. The prime rib was cooked medium rare and it was tasty. Although, I was very happy that horseradish sauce was available to help the flavor. I also had a small piece of salmon. It was done well, considering that sits in a tray for a little bit of time before it’s eaten. I had one meatball with a little bit of pasta. It was good. Three pizzas were available along with the usual buffet items. Wings, Mexican, roast chicken, mashed potatoes… Etc. Soups are also available with Indian fry bread or a yeast roll. The fry bread is being made fresh and continuously supplied on the line.

The staff was quick to remove dirty plates from the table. Everyone was very nice.

The Saturday night buffet was $26. You certainly want to get a few pieces of prime rib to compensate for the price. All in all a very satisfying dinner. I would...

This is the worst buffet I have eaten in any casino in the country. I thought a casino should serve a quality cooked food. I was wrong. I should have read reviews from others before coming to eat at this joint. Majority of the food is terrible. It's even worst than Walmart's food. The casino should get rid of the current head chef and hire a chef who knows how to cook food. It seems like all the chefs who are currently working at the Grand Falls Buffet do not care how the food is supposed to taste. Everything is over cooked, bland, stale and dry. Please do not eat at this buffet. You will be sorry and disappointed. I will never come back to this place again even someone offers me to eat for free. Stay way from this place at all cost. I forgot to mention the service at this buffet is beyond bad. It's on the Christmas day and the service staffs did not have any good spirits. Everybody was grouchy. The casino also needs to send all the service staffs to a class and learn how to provide a good...