Villa Europa Restaurant and Lounge — Restaurant in Augusta

I would give this place no stars but I have to give it at least one to leave a review. We went in for dinner for mother's day and we sat in the waiting area for 20 minutes before even being acknowledged and I say acknowledged lightly. The woman who seemed to be the manager was trying to manage the restraunt and run the floor and greet and seat people. She was failing at customer service. We sat there along with another family for roughly 20 minutes before this woman even acknowledged that there were any people waiting to be seated. The other family was there first and she got the number of people in their group and disappeared for 5 minutes and when she came back she acted like she hadn't already spoken to them and asked for the number in their party again and went to the back and came back to finally seat them. She did not even acknowledge our party and went back towards the dinning area again. She eventually came back asked for the number in our party and disappeared again. When she came back more people had come in and she acknowledged them immediately. They had reservations for 5 and than group came in with a large party reservation and we were all but forgotten about. They did not even have the tables for their reservations ready yet. When the third group with reservations walked in, I walked out. I understand that reservations come first, but they were not even prepared for their guests with reservations, we had been sitting there for nearly 40 minutes without even being really being acknowledged or given an estimated wait time or anything. There was a younger girl running around the waiting area the entire time who didn't even acknowledge any of the waiting guests with a hello or someone will be with you shortly. I have never seen a restraunt that is so disorganized as this one. No hostess, no customer service skills, no organization to any aspect of running a business. Maybe this was an off day because if not I don't see how this place stays in business. My husband brought me here for mother's day dinner with him and our kids and after sitting there for over 40 minutes and being ignored we walked out. I will never go back to this...

The restaurant itself is dark and could use some Robert Irvine assistance. The food is good. I had the Bavarian plate and I can say it was very yummy. The potato soup left much to be desired. My dinner companions got the following: chicken parm- he reported it was good, Jagersnitzle- report was that it was good better had been had in Germany, chicken finger plate- a 9 year old ordered chicken fingers and the waiter gave her the adult plate instead of the kids she said it was pretty good but inevitably she could not eat it all. We ordered the mixed appetizer and were slightly disappointed that there was 2 cheese sticks and 2 jalapeno poppers the rest was a basket of fried mushrooms. Service- they sat us in the back where we were the only people until another party arrived. That was fine, except that our waiter was awful. We had to ask another server for regular on drinks, I had almost gotten up to take the glasses up for regular myself and I am pretty patient having been a server myself years ago. The other parties waiter was awesome, ours not so much. The bus boy was great, very quick and quite friendly. I personally, would just never want that particular waiter again. Price- I would say for what it was I was borderline on the price. It seems like a big plate, but half of it is potatoes. My plate was good, the business is local, the service stunk (much like the decades old nasty carpet). I can't say it will be a regular spot, I think I will try other places, but if I have a hankering for good sausage with fried potatoes that I didn't cook I may dine here again. My advice to the establishment- get rid of the carpet, it will do wonders. Dust- many people are allergic to dust mites, monthly dusting of all the knickknacks would help make it a more pleasant place, have a manager inquire on how staff is doing-some of your team members need...

I am not even going to review the food. I was traumatized when I was opening the door to the women’s bathroom while holding my 8 month old granddaughter. As I opened the door, there is a big drop to the bathroom floor. I fell into the bathroom while holding a BABY. I fell on my knees and the baby hit her head. She was screaming and no one even offered to help. Told the waitress and she said there is a sign.I did see the sign and was aware of the drop but I fell. This is a easy fix. We have been to this place since the 80s and this is such a hazard it should be addressed. My knees still hurt from this fall from months ago . I would think the owner would want to provide safety for their customers. This was a terrible experience. I usually do not give a review but I hope the owner addresses this so no one else falls. The waitress laughed and said ppl fall in there all the time.

Well..... it has been TWO MONTHS since I left this review.... I see that all the other reviews had a response. I am shocked once again, I did not even get a response from the owner... I never leave reviews but my daughter and I thought this safety issue should be addressed. I should have gone to the ER but we were so upset we couldn’t even think. Also we don’t live in Augusta so I just wanted to go home. I’m 65 and fell on both knees and dropped the baby who hit her head on the bathroom stall.The baby was screaming and all the waitress did was laugh and said ppl fall in there all the time. I would think with ALL the other responses from management, I would get a response . They even left an email for other customers . I hope they address this issue....DONT WORRY I AM NOT TRYING TO SUE, but I did expect some kind of response from management ....this was such a horrifying experience , I don’t want any one else to get...