Waffle House — Restaurant in Augusta

Was really saddened by my visit to this wafflehouse for numerous reasons that stemmed from my service, not the food. The food at least was wonderful.

My family and I were completely ignored by our server. First he brought my daughter's drink, as well as mine with no straw. We sat for about 5 minutes waiting for a straw. When he finally realized we had nothing (thanks to the 8th time I made eye contact) we asked about my husband's coffee. He said he would bring it right over, which he did. As soon as the cup was set down he walked away. My husband waited for about 5 minutes until he saw the server again and flagged him down to ask for creamer. By then the coffee was not very warm.

While waiting for the food, my drink was spilled by accident. We cleaned everything up, including the ice on the floor. The server saw what happened and didn't even come over to give me another glass or remove the one that now had napkins in it. It ended up staying on the table like a decoration throughout the meal.

When my meal came out and he was forced at that point to come to the table, I asked for a new drink. He brought it to me when I was a quarter of the way through my meal, again with no straw. It is imperative i have one due to a recent surgery leaving me with no feeling in my bottom lip. I immediately asked for a straw. He said he would bring one, but he never did. At that point, my husband got a refill on his coffee, but never anymore creamer. Again, the server never returned from behind the kitchen for us to ask for one.He did bring the check after about 10 minutes of us being done with our food.

We didn't feel like we were appreciated whatsoever. We made sure our tip reflected his poor service. We won't return to this...

My husband and I went with our sons yesterday for breakfast for my son's birthday. My meal and my boys' meals were satisfactory, even though they did get our order wrong. They actually gave us additional items that we did not order (two pieces of bacon, hashbrowns, and toast) that they said we could just keep and they would not charge us for. However, when the steak and eggs my husband ordered came out, he took a bite and the meat was rancid and he had to spit it out. He politely called the waitress over to let her know the meat had gone bad. She was very kind, apologized, and took the meal back. The cook then came over and apologized and asked if he would like something else. He ordered the same thing I had, and we waited. Our waitress brought the check over and when I paid it, I asked if his meal could just be put in a " to go" box and she said yes. We waited while our kids finished eating and his meal still hadn't come. When we got up to leave I asked if his meal was ready. Our waitress spoke to someone else working there, then told me "not yet" (I don't think they had even started it). I told her we were just going to head out, so they didn't need to make it. They ended up charging us significantly less than what we should have been charged for the food we did get, but overall the experience was not a great one. My husband could not get the nasty taste of sour meat out of his mouth until he was able to get home and brush his teeth. My son did enjoy his meal, so at least for him he had a relatively...

I am sad indeed to give one of my favorite places of all time two stars. It would have been one star, but... Come on. It's waffle house. Had to be a fluke. So, on to the review. Sticky door handle and dirty windows.. maybe a tip off, but I'm pretty forgiving of what might have been an oversight. Almost empty on a Sunday night? Maybe another tip off. Filthy counters, filthy floor, and a chair that rocked 20 degrees? Now I'm wondering. Sat down at the table counter that needed a cleaning really badly. Waited, waited, had our drink order taken from five feet off, and then sticky silverware set down on filthy counters. Um. Not my waffle house. Say it ain't so. Unsweetened tea was excellent. Ordered, again from a ways off. Did we look dangerous? Did we smell? I asked for hash browns scattered, smothered, covered. I was handed hash browns. Not smothered. Not covered. I asked politely to have cheese. I got the same plate with a slice of cheese and some raw onions in grease on top. I asked for country ham. Well done. This is where it gets interesting. Hash browns? Cold. Country ham? Not well done, cold. Texas toast? Burnt. Wait, what?!?! Waffle well done. Hooray for ending the meal on a high note. Mold in the Heinz 57, syrup ON the dispenser, some IN the dispenser. and ON the napkin holder. I despise giving bad reviews, and I love Waffle House, so I am sad. Please fix #1633. Like now. Thanks from a...