Paws — Restaurant in Aurora

I am a very understanding individual, and I’ve worked in the food industry with understaffing. But this was the worst dining experience I’ve ever had. To start, my fish sandwich still had the skin on it so I gave it back but was offered nothing to replace it. My wife’s $20+ chicken salad was romaine lettuce from the grocery store with a wad of chicken placed on top (uncut). I could’ve made this at home for $3. Another person had cold potatoes and broccoli. Some people got their dinners 20-30 minutes before others and the first ones to eat were those who got the grilled cheese. Why in the world would you cook that first when you know it’s the easiest thing to make? We as the guests ended up being the ones to fill everyone’s water back up, otherwise I’d still be waiting to have it refilled.

There was only one waitress to cover the bar, food, and it was for an 85th birthday party for around 20-25 people (we were the only ones there). If you couldn’t handle the party size, you shouldn’t have accepted to host; and that’s a management problem.

Very disappointed in a place where they charge you an arm and a leg to just eat there. This is the definition of ripping people off. You’re supposed to eat what you pay for and I would’ve rather gone down the street to McDonalds and paid them the prices I was being charged. It’s a shame such a nice place doesn’t live up to the expectations of the pricing on their menu. I will never come back to this place and I hope others think twice before deciding to open their wallets...

I’m not sure where to start with this review... our experience at Paws restaurant was memorable for sure, but not in a good way. When my husband and I arrived at the restaurant we were not greeted by a hostess. We stood in the doorway awkwardly wondering if someone was going to come over and show us to a table or if we should seat ourselves. After finally being shown our table, we were greeted by our server Scout, whom we would only see again to bring us our food and later our check. For the duration of the meal, not once did he ask if we needed anything else, how we were enjoying our food, offered to refill drinks, or even came to clear our stack of dishes. Unfortunately, poor service was not the bane of our experience. The food was completely dreadful. My husbands steak was bland and chewy, the asparagus was undercooked and inedible. My dish, the stuffed eggplant, was rubbery and greasy. Any flavor it might have had was completely overpowered by the taste of fry oil that desperately needed to be changed out. I took two bites and couldn’t stomach anymore... Thank god the rolls were half way decent because that’s all I got to eat tonight. Our dinner also came with a hefty price tag.... $96. For two people!! Please if you are reading this.... save yourself the money and disappointment and go literally anywhere else. Shame on you Paws, you ruined our...

I was staying at the Bertram inn and tried calling down to place an order for pickup. No answer from the restaurant twice. So I went down in person and was able to place an order with a server. I then sat and waited at the sushi bar for 30 minutes before finally asking where my food was and being told that it was ready and given to me. It wasn't busy by any means, I'm pretty sure they just forgot about me.

I get back up to the room with my food and open it up only to find out that they completely forgot my son's hot dog order. So back down to the restaurant I go and I have to wait another 10 minutes for the hot dog.

Finally, when we are all sitting down and eating the food, my wife and I both tried the spaghetti squash entree and it tasted like we were eating solidified white wine. I'm pretty sure it was supposed to have a white wine glaze on it or something like that, but this literally tasted like they just steeped the spaghetti squash in white wine and put it in our to-go box.

The salmon was meh, the brussel sprouts were decent, the tempura asparagus was decent, and the hot dog was probably the best item that was ordered. The fries that came with the hot dog were bland and unseasoned.

Even if you're in a bind while staying at that hotel, I would rather get snacks from the front desk than eat at that...