Thai Orchid — Restaurant in Aurora

I really liked this restaurant when I first moved into the area. Unfortunately, hospitality and food quality has since declined. Upon arriving at the restaurant, I was met at the front by the man who would later take my order. I asked if they were open as it appeared as though he was locking the door. After a curt response of “yes”, he proceeded to open the door for himself and it swiftly shut behind him. I should mention I’m 8 months pregnant. I ordered the Thai Basil Noodle, a noodle dish with wide noodles, broccoli, bamboo shoots and chicken, requested it be at the highest spice level. When I came back to collect my order, I was told my meal would be “medium” and when I asked for this to be corrected, they put a vinegar-based condiment into my bag. When I opened my order, I was disappointed to see my noodles were super-short, my broccoli looked and tasted as though previously frozen. While there was a decent amount of chicken, it seemed rubbery and some pieces were burned. The vinegar- based hot sauce included threw the dish off for me, personally. There also seemed to be a hair in my food. Overall, was very disappointed...

HORRIBLE!! We ordered from this restaurant- AFTER calling to ask for input on spice-level and they informed us that ‘yellow curry was the least spicy. No risk with yellow curry’ So, we ordered and the website has levels in order of heat so we ordered the LAST one on the list. It was inedible. Honestly, this could’ve killed a child. Since we asked for help & they were not able to communicate accurately with us - if I had ordered this for my young son - we would be in the hospital. We called to ask what happened & the manager said there was ‘nothing they could do since it was ordered through door-dash’…..WHAAAAT?!! We told him that we called to ask for help in ordering and he said ‘sorry - that is just how the menu appears online’ 😤🤬🥵

Since we paid 30$ for ONE MEAL that was inedible - I’d suggest you order elsewhere…. Your hard earned money is best spent on another Thai restaurant that respects their customers and is able to communicate with the folks that choose to spend their money...

Though it's definitely a small family owned restaurant and I haven't tried the food yet... just a couple of things. First pleas vacuum. Second I ordered my food they said 35 minutes so I showed up at 40 minutes to ensure it was done. I was told it would be another 15 minutes, now I can kind of understand as they were busy, however when I did come back in 15 minutes later, still no food and at that point I was told that my Pea pod mushroom entree wouldn't have mushrooms because they are out. Da hell... there are also people in here that have obviously sat down for dinner and it's gotten to the point where they want to leave without food. Recommend heading next door to...