Sonic Drive-In — Restaurant in Austin

went through the drive thru with two separate orders. once we had ordered i had requested to add one more thing at the speaker and got no response for 5 minutes after saying hello multiple times. once we arrived at the window, the worker handed me the wrong food after we had paid. she told me that there was not a refund available and then after saying we could keep it she asked for the food back. she then proceeded to say it was our fault that the order was messed up and no refund could happen until the manager showed up - not for another 20 minutes. they just stared at us when we asked to get our correct food. extremely rude, not willing to help and once they gave us our “correct food” it was still wrong. don’t go to...

I very rarely leave reviews; however, this Sonic left me speechless. The staff was incredibly friendly and the carhop (sadly cannot remember the gentlemen’s name 😩) was so proper and respectful. My fiancée asked for salt and he darn near ran inside to go get some for her. He came out with a smile on his face and gave us some as well as asked for anything else. Immediately afterwards, he went and grabbed a broom and started cleaning the outdoor seating area in 90 degree heat. His work ethic and care for the customer was heartwarming. AND the food was spectacular. Ordered through the mobile app and it got out to us within 3 minutes, hot and fresh. Can’t say enough good things about what’s going on at...

If you're trying to save time, don't bother with the app. They aren't going to bother making your food until you get there. You can place the order, and be there in 5 minutes, and you'll have to wait another 10 for your food to come out. You can do the same thing and not get there for 20 minutes, and you're still going to have to wait 10 minutes for your food to come out, even if there's nobody else there, and every time the manager will tell you about how it was just extenuating circumstance. Seriously? 12 times in a row? Worst Sonic I've...