Taco Cabana — Restaurant in Austin

I would first like to say that this review is specifically towards the Management & Staff and this specific location. I very much LOVE the food at Taco Cabana and was very excited about fulfilling my bean & cheese taco craving. The place itself was very clean, very nice and welcoming so there was of course no issues with that. I'm giving 2 stars to rate this specific location, 1 Star based on the way things were handled and 1 Star for the place being very clean and nice. I have never gone into a Taco Cabana and experienced such unfriendly attitude from both an employee and management. I went through the drive through and asked if they did the $.13 bean and cheese taco promo and the guy said yes but only one per person, so I ordered 4 (2 adults & 2 kids). I also ordered a 3 pack of flautas as well. My total came out to over $7 and I asked him why my total was so high because the flautas were only $2.99. He told me that the bean and cheese tacos are only per order. Ok...well you just told me at the speaker that it was per person. I asked if I could just make separate orders at the window and he said he would go ask his manager. He came back and said his manager said no, so I asked if he was new and he told me that's he's been there a while. I don't fully understand why I couldn't just place another separate order at the window like I have done at several other fast food windows before. I told him I would just come inside and make the order. I parked and came inside to place my order and the Manager, Daniel Vergara, was at the register. First of all there was no welcoming attitude, no smile, and no greeting whatsoever. Maybe he was having a bad day, maybe something happened and he's in a funk, but of course you're still at work and still representing Taco Cabana in a negative way. I immediately told him that I was trying to order the $.13 bean and cheese tacos at the drive in but the guy wouldn't let me make separate orders and I wasn't sure why. He just looked at me and asked what I wanted to order. Daniel had no care whatsoever about the drive through issue. Then he told me that I had to have a coupon to get that deal. Why the heck wouldn't the drive through guy mention anything about a coupon? Then I asked Daniel where I get the coupon and he said he didn't know and went and grabbed a paper and started reading it and then said it gets sent to me. I asked through email? Or through an app? Could I just download the app and get it? He was unaware and said it might get mailed to me. I ran out to get my phone and downloaded the app but he was still unsure. Then proceeded to ask me if I still wanted to order so I stated no and decided to leave. I'm not frustrated about not getting the deal but more frustrated about how things were handled. He did not seem to care about the situation at all or even offer me any other current promotions or deals they had instead. I hope he has a better attitude in the future. I will not be back at that Taco Cabana again but I will definitely be enjoying my bean and cheese tacos at the other...

I ordered my food in the driveway and had to repeatedly ask for a coffee. She told me she had it added to the order but I didn't see it. I got to the window and she repeated the order and I had to ask her for the coffee again. She added it to the order and asked if I wanted cream and sugar, I told her yes. I told her that I also needed the jalapeno salsa and the regular salsa. She rang my order then walked away and didn't give me back my card. She came back and asked me what salsa I needed again, I told her again the regular salsa and the jalapeno salsa. I got to the office (right behind Taco Cabana in the office buildings) and I begin walking into the building. I realize my coffee is spilling but I thought it was coming from the lid. I checked the lid and it was on right. Halfway into the building I realize my bag is tearing and my food is almost falling out. I also realize the cup is leaking from the side. The coffee cup has a whole on the side of it and it's leaking slowly. I get into the office and switch the coffee into one of my cups and get ready to eat my food. I did not get the jalapeno salsa, I received jalapenos instead (after repeating the salsa type twice ensuring to say salsa so that she would understand I didn't want jalapenos). Then I open my food to begin eating it and it's cold. All of it. The cheese didn't even melt on the food which helps me to understand the food was cold when they prepped it. Then she gave me a hand full of sugar but only one actual sugar, all of the rest were sugar supplements which I do not use. The employee was not thorough, maybe she was new (she didn't act as though she was new). I normally don't do reviews but this was ridiculous. I know people make mistakes but the hot coffee, almost losing my food, and then it's all cold just was too much for me. Plus I was really looking forward to the...

I don't know. Better to walk in rather than go through the drive through I guess.

The young man on the intercom clearly didn't hear me, even though I spoke louder than normally because of the busy roadway on the other side of me. When I started my order and told the young man what I wanted with a few modifications on the first item, he asked if that would be all, And I said no. When I procecced to say the rest of my order he told me the total for my 1 out of 6 items I was getting. I try gaining his attention and then silence. I sat for a few minuets. Cars still behind me, I called out again. He asked "is everything okay?" and I said "No, I wasn't finished with my order". I finished my order and after a few "can you repay that." I then got to the window, Paid and received my items. I asked for salsa and extra napkins before paying and he said "yes ma'am". When I pulled to the side in the parking lot to check that I received everything I asked for, all the food items and drinks were right, But I had no silverware, napkins, one straw for 3 drinks, and you guessed it no salsa.... annoyed now, I had to go inside to get the items myself. If I wanted to do that, I would've walked in to begin with... the lady at the register apologized, gave me what i asked for in the drive through, and I went on my way. I'm more annoyed then I am happy with my experience here. I dont know if the guy was on auto pilot, didnt want to be there, or whetever but one thing is for sure, that is the First and last time I'll do the drive through here, maybe even visiting this location again... bottom line I'm not happy. Food was good, that's the only reason I'm giving two stars.

If you decide to do drive through like I did today, just yell at them so they can hear you because they obviously...