McDonald's — Restaurant in Avilla

I went through the drive-thru on October 5th at 6:19 p.m. The line was very short but the wait was very long. I ordered only a drink and an ice cream cone. When I got to the pickup window she gave me my drink and I had to wait an additional couple of minutes for the ice cream cone. When she came back to the window she had a cup of ice cream and a spoon and told me they were out of cones. I told her the reason I ordered an ice cream cone was because I wanted the cone, not just for the ice cream. She, rudely, said that I got exactly what I paid for. I told her I did not get what I paid for because there was no cone. She told me there is nothing she could do about it. I responded that she could have offered me my money back. She then said I'm welcome to come in to get my money back. I wasn't willing to waste any more time so, instead, I tried to call after I left. The only number that is listed on Google is a disconnected number. Does this location really receive so many complaints that they disconnected their phone? I would not be shocked. I was disappointed in the product I received but I was much more disappointed with the rudeness of the employee. Hopefully, if anyone at this location cares, they can look at who was at the pickup window on this...

Avilla Indiana McDonalds will never get another dime of my money. The manger(Austin) just accused my kid of theft(my kiddo has almost 3 years working there) she would never steal and has never stolen in her life. The owner and manager has had a week to check cameras. You can let a guy get head in the parking lot and just move him to another McDonald's. That's ok I guess. My kid is so upset because of this she is a good kid and would never do this. Anybody that has kids knows when your kid is being honest and if your a good parent will know your kid inside and out. A big mistake has happened somewhere. She said dad maybe I did make a mistake but I'd never steal. I told my crying kiddo to just move on it's just McDonald's. They never listened to her when she asked for more hours and to acuse someone of theft with no proof just means they are incompetent. She has gotten so many compliments in our tiny town because she is a friendly person. The owner (and manager)of this franchise should be ashamed. Ask around in avilla most people will tell you this place is a joke. Go to St.James if you want food or The Pizza Place or...

Please hire and train individuals that care about the job. Beyond exhausted of getting served horrible food that seems days old by the time you get it. Keep your refund and vouchers for future use and do this place justice and clean house with your closing shift. The manager or whomever is in charge for dinner/closing must enjoy serving nasty food just to turn around and issue refunds. I bet their rate of refunds is higher compared to other locations and this is small town. Small towns don't have a lot to offer and this just adds to the don't go there list. Crew wears whatever they want and walk food back and forth to drive thru customers and then renter the kitchen area without washing their hands. Disgusting. The night supervisors wear sweat pants and have their man buns pulled so tight they forgot the basics of fast food...your customer works hard to feed their family and we all deserve to be served food that is Hot and Fresh. Ridiculous and will gladly place my...