Kozy's Pizza & Pub — Restaurant in Barrington

LONG RANT: 've been going to Kozy's for 15 years. I always thought that the pizza was very good, and still is, however I thought it was necessary to leave a negative review in hopes that others may be awate, and yhe owner might concider changing a few things.

I went there for lunch last week and ordered the grilled chicken salad. I thought that the chicken was undercooked. I raised my concern with the waitress, and she told me there was nothing wrong with it, it's just that they use thigh meat, and not breast meat. Never in my life have I gotten a grilled chicken salad with thigh meat. I assume they just use it to cut costs and not because it tastes better. But it still tasted undercooked regardless. I eat alot of chicken, and I know the difference between the two, and when they are also undercooked. I didn't press the issue, I just went about my way. But as I was there I noticed a sign that said they had .50 cent wings and $7.99 cheese pizza on Sundays, so I thought I'd bring my family there the next sunday, knowing the pizza is very good.

Just left there this Sunday, ordered 50 wings and two large pizzas. one with 1 topping, the other with 2 toppings. When I got the bill it looked a bit high. Noticed I was charged 12.99 for each pizza, with additional charges for the toppings. I informed the waitress of the mistake, and she said I didn't order a cheese pizza so I was getting charged the full price for the cheese pizza, plus the additional charges for the toppings. I thought that was absurd and asked for her to change it. She said that's just how it comes up in the system and she couldn't change it. I asked if there was someone else to talk to. Waited 10 minutes and decided I was done waiting so I just left.

If something is advertised for $8, I shouldn't be charged 13. Plain and simple. To say I didn't order a cheese pizza is ridiculous. I was already paying an extra $10 for the total of 3 toppings that were added to the CHEESE pizza.

I'm never going back to Kozys and it sucks because it's good, but I'm a person who stands by principle, and the attitude I was given along with it was...

I'm sorry to have to write this review. Over the years I have given Kozys a lot of business but given their performance over the last year, especially over the last few months, I am very hesitant to patronize them again. Their food is inconsistent at best. They seem more concerned with their bar business and their brewing business then making sure that their food customers the taken care of appropriately. One only needs to look at the new signage that was just put up to know that Kozys is no longer the priority and the Topwater brewery is what matters to them.

Last nights order was probably the straw that broke the camels back. I always order my pizza well done. I also put a note in the order to make sure that the pizza is well done. Even though I do this I get a soggy pizza. I also ordered fried mushrooms last night. I am literally five minutes from there and the mushrooms were stone cold by the time I got home. The pizza was hot, but as I said, was not well done as ordered. If you look at recent reviews you will see that they have lost whatever spotlight they once had in the area.

At this time, in good conscience, I cannot recommend this...

The food is good, and they deliver to a pretty wide area compared to some of the other local pizza places. Customer Service okay, my only complaint, is that the prices are never accurate. I have called on a few occasions to ask for prices, and they refer me to the website. Then after placing an order, my total comes up several dollars higher, and when I start going over the cost, things are way more than what they were listed for on the website.

If they got their prices in order, I would order from them more. I like to figure out my total, and have it actually be accurate when placing any order. I've mentioned it a few times, and the response that I get is that they are giving me the most up-to-date prices. I have had months go by, and when I place an order, I end up having the exact same experience. The funny thing is, I was having a conversation with someone else that said they love this place, but they mentioned to me the exact same issue I had with the prices.

I'm still giving it 3 stars because the...