Cousin Vinny's Pizza — Restaurant in Beavercreek

Dear Cousin Vinny’s Management,

I am writing to formally express my disappointment with the experience I had at your Beavercreek location (3854 A Kemp Rd) on June 2, 2025, at approximately 11:20 PM. My visit was extremely unpleasant due to the unprofessional and rude behavior displayed by the staff member on duty, identified on the receipt as Kayla J.

From the moment we approached the counter, the staff was dismissive and unhelpful. When we asked basic questions regarding the order and menu, she responded with visible irritation. The most alarming part of the experience was when she abruptly threw the payment machine toward us—behavior that was not only disrespectful but also completely unacceptable in any customer-facing setting.

This experience not only ruined our night but left us questioning whether to return to your establishment in the future. I sincerely hope this feedback will be taken seriously and addressed appropriately. Customers deserve to be treated with basic courtesy and professionalism.

I would appreciate a response to this concern and hope appropriate steps are taken to ensure this kind of behavior is...

Bad customer service, I like their pizza but I didn’t like the front desk treatment, he didn’t smile to the customers he gave aggressive look to the customer when we placed the order, usually customer expect some professional services at food services, we were there at 4:46 pm on 09/07/2024 and ordering pizza, what I noticed the front desk employee was mad for some reason he stained at us in a wired way and didnt smile not hospital. If you don’t have that good customer service behaviour then probably this is not the right job for you, or may be he is being treated badly by his employer though I’m expecting a professional treatment when ordering service at food place, this location failed to deliver good customer services to...

Wanted to give a shoutout to the Beavercreek/Kemp Road location! The manager gave me and my brother free drinks and was super personable and great customer service! Not to mention the two pizzas and breadsticks we got were the best pizza and sticks we’d ever had from Cousin Vinny’s..seriously…very flavorful, perfect amount of toppings, not greasy at all, just good solid pizzas!! Homeboy was a solid employee/manager representing the company well, I don’t know his name but he had some pretty dope gauges in. Definitely wanna make sure he gets some kind of recognition, for customer service/personable and for making the best most flavorful pizza that we’ve ever had from CV!!! Our order was from 02/18/24 @...