The Palm Bar & Grill™ — Restaurant in Benton City

First In would like to say this place overall is awesome, cold beer, good drinks reasonable prices and the list goes on. I used to go in there a lot since I live here in Benton City, this was about 5 years ago. But I quit going over comments made to me by some of the waitresses, but some of the waitresses are very nice also. Then a nice lady at Benton REA (before she retired) told me her brothers in laws owned it and I should give it another try. So I have been back twice for lunch, but once again quit going after comments by a couple waitresses. This is where the problem is, I don't like my back exposed to the entire bar. After 20 years on active duty in the Army and 25 years in Law enforcement, I refuse to have my back exposed, so usually sit at one of the round tables by the street. Many times others have come to sit with me and that is fine. But, some of the waitresses make rude comments about me sitting at a big table by myself, anybody is welcome to sit with me and that is fine. So, after trying to come back once again, after two times and 2 waitresses once again making comments about me sitting there, I am not sure I want to ever come back or would ever recommend to people I know. The last time the waitresses told me she would normally ask me to move to another table, but since it was not too busy I could sit there, now mind you this was about 1400hrs in the middle of the week, very few people were in there. This has been a pattern with several of the waitresses, but my appreciation goes out to the few who have been nice to me. I should not be judged in such a manner, when they don't know my story or back round. I am sorry because I have issues with my back being exposed, But not everyone has spent 20 years active duty military and 25 years in Law enforcement. Thank you for...

Eaten there many times under the new owners now. The quality of everything is really gone up. I've watched them continually work to improve the entire business in every aspect. Yes, I'm a BC resident. The place does get packed on certain evenings so get there early. It gets packed BECAUSE the food, service and $ is great. They have a new menu as of April 1,'23 and an ungodly amount of ever-changing craft beers on tap if that's your thing. There's also a big selection of whiskeys of every kind & price.

Unknown about any 1 star reviews. We've had their pizza's several times and they were great. If the pizza was as bad as stated, then the customer should have said something instead of whining about it here because I can guarantee the business would have corrected it if there really was an issue.

Same goes for their Prime Rib sandwiches. We've NEVER had to ask for au jus, it was always with the sandwich. If it was accidentally left off the order, then ask for it. Jeez..

As far as staffing goes, they've hired a LOT of people. I believe the business is the 2nd or 3rd largest employer in the city. Sometimes staff is not able to make it to work. Blaming short-staffing on the business is hogwash. The help in the kitchen and the bar bust their rear-ends to keep up and sometimes the business is overwhelmed during shift changes and large groups dropping in at once. Just a fact of life.

And FWIW, I have NO VESTED interest in the business other than supporting it and some other...

The palm uses toast and toast local for online ordering for food and they do not accept orders over the phone and 9/10 times I try to order ahead I have issues and can't get my order placed when there wasn't any issue on my end.. I often get the order in and go to pay for it only for it to pop up an unknown error message telling my order wasn't successful and then see a charge on my account for the amount of the order that supposedly wasn't successful.. fortunately this specific problem only happened once and I live close enough to drive down and inquire about the status of the order without too much hassle.. but trying to get someone on the phone to check on an order status is a waste of time from my experiences. There have been times (more often than not) that I was having problems ordering online and ended up taking my business elsewhere due to not being able to get anyone to answer the phone and/or take my order over the phone. In person experience here.. drinks are usually great.. service is usually fast and friendly as long as there's no more than 10 or 15 customers and food (especially the onion rings) is great. I didn't particularly care for their prime rib dip sandwich but other than that, the food is great! If u are able to make it in on the Friday and Saturday nights when Q's karaoke is happening.. its busy and sometimes more difficult to get service, but a great time...