Dunkin' — Restaurant in Berlin

If I could rate ZERO I would. I am not sure what happened to this location but over the past 3 months this establishment has increasingly went into the dumps. I was a frequent customer but not anymore! The new skinny manager with glasses needs to be replaced because it’s obvious she doesn’t know what she’s doing. Where is the old manager and the old crew? Coming from an individual who runs my own business, you should have taken care of your old manager because her leaving has to be hurting the business drastically. There is a complete new staff, who needs to get their heads out of their ASS’!! I wait in line for almost 15-20 minutes. It’s ridiculous. The other day I tried to go inside and I should have just stayed in my car. The interior of this place looks exactly like it is. A truck stop. For a business to be serving food, the health department needs to be called. I will be taking my business elsewhere! I would rather pay an extra 3$ for a coffee then dealing with...

I use to go to this dunkin every morning because it was on my way to work, the associates were so nice and polite. I never had an issue or commplaint. For a little while I was working at another location so I did not stop in. Now, I'm back in the office I've stopped in two times since, the new associates suck, the food quality SUCKS, and the atomsphere is not what it use to be.I went in this morning for a medium coffee, a very simple order. I go to take a sip and the coffed smelled completly burnt. I decided to continue with my commute but never again. This location has lost a customer. I use to stop in to get a coffe 5 and 5 with a glazed donut each day and they knew my order. This new crew barely even want to greet you when you pull up to the menu board. Highly frustrating because stopping in was a major part of my morning. This new team needs to get it together and remeber the core value of any business is customer satisfaction, not who won last nights...

Two Days- Two simple orders. 8/9/24: 12:20pm. Two iced coffees and a hot honey sandwich. miserable girls at the speaker, and window. rude while ordering, silent, with nasty pout on face, ,i was polite as i could be, but she was not only rude at speaker, practically thru change at me, and was annoyed when i asked for a straw that i never received with my drinks?

8/10/24 12:28am placed an order at 12:28am. arrived at 12:32 am expecting it to be done, or almost done. Calling for someone to assist , for 23 minutes standing here with no response. white guy with longer hair comes out and looks shocked i've been waiting for an order. Im unsure what he was doing , or how he didn't hear the ton CONSTANTLY going off the entire time i was there. Looked high. 🤷 I typically go to dunkin 1-2x daily, but the last 2 days, i'm seriously unsure, Staff like that is how places get bad reps, and lose...