Sweet Stuff Inc — Restaurant in Biloxi

I only share this so that you will be aware. It’s long but worth the read If you don’t want to pay a $25 late fee for being just three minutes late picking up. My family have had sweet stuff, bakery cakes for the last 20 years. Birthdays/anniversaries/Mother’s Day, Father’s Day/Other special holidays and events. We have had them so much that I have had request from family to bring a sweet stuff cake with me when traveling 200 miles for their event. Today I paid $95 for a 9 inch round white cake And 12 cupcakes with Buttercream icing. I asked for the 12 cupcakes to be with MSU But was told they would have to realize them smooth and pipe it on so the $2 + Per cupcake would be extra. I said, leave it and just spray it with maroon icing. I was told she didn’t think she had the maroon so that would probably not be possible. The top of the cake would be printed So I assumed those colors would be correct As I have done MSU cakes before. Someone called me at 10:30 this morning to remind me about picking up the cake. I had not set a reminder and completely forgot and About 45 minutes to get there. I jumped in the car and broke every speed limit, trying to get to Biloxi. Of course I knew I was the one fault, and I certainly appreciated the reminder call. When at 10:45 I realize there was no way to get there, I called and asked if there was anybody I could pay to stay open so I could get the cake. Their policy for late pick up I was told is $25 per 30 minutes. Please bring cash of which as usual, I had none . I don’t know why I didn’t slow down because I was going to pay $25 anyway, but I didn’t. I kept rushing trying to get here. When I arrived, It was 11:03. Of course, still planning to pay the $25. If only I had not stopped at the ATM, I would’ve made the 11:00 Time. The ATM Only gives increments of 20. I walked in with $40 In my hand. I handed it to the young lady to be asked “ Do you want change?” I said “yes please” as I was taking the cupcakes to the car. Came back in and Was looking at the cake when told. “The register has been closed and I have no change.” Screen print Mississippi State and the bulldog was brown. I expressed my disappointment to which I was told , “ Sorry, the decorators are gone.” I said OK. What can I do at this point? I went to the car and Looked at one more time. I went back to the door within a minute of her, locking it and knocked. I knocked a couple of times more. What I assumed was her car at the end of the building was still there. I decided I would talk to somebody on Monday. As I sat in the car writing this review… Just Two or three minutes later, The young lady walks out the door With change in her hand. “ I called asking if there was change anywhere.” I said, “oh I was just gonna say let’s get changed next-door for the $40.) Again, I have never been disappointed with a sweet stuff cake. I have been disappointed in the past in some customer service/Unfriendliness Of some workers But never with the actual cake. They are delicious. My point in this post is to Encourage you to set a reminder in your phone and be here at the opening of the bakery So you aren’t paying to pick up the cake late and to encourage you to go into the store, look at pictures, to know what your ordering. I still love sweet stuff and will order our anniversary cake in just 11 days and Father’s Day cake in 18 days and my husband’s birthday cake and...

I don’t typically write reviews but this experience really bothered me and i would hate for some one else to experience what i did. I only gave 2 stars because my cake looks nice and it tastes good. This review is more based on the service I received. When i first ordered my cake, i presented them two inspo pictures and was wanting a mixture of the two images. I tried to explain what it was i wanted and how i wanted my cake to look, but i didn’t feel that my vision was understood. And the only questions that were asked were: “what do i want it to say”, “what flavor”, and “when do i need it by”. I didn’t say anything, bc i did not want to come off rude as it was two nice older ladies taking my order. i go home still feeling as if my vision wasn’t understood and i explained everything to my mom and have her call them the next day, thinking they will receive the information better coming from her as she is more experienced than i am. At that pairing every thing was good and clear. Fast forward to today, the 18th of June in 2025, I go to pick my cake up. I am met with a friendly smile but when my cake is brought out to me, i was meant with a not so friendly situation. As the woman is showing me my cake i peep the print out text messages in her hand. Now, two things go through my mind. 1, she’s got them to go back over everything my mother text her to show me that she did everything that was requested or 2, she’s got these text in case i say something about the cake. Since she did not acknowledge the print out of the text that she had in her hand, i assumed them to be for reason number 2. So i did not appreciate the passive aggressiveness AT ALL! Had i not liked my cake, i would have simply said no thank you, gone about my day and disputed the charge. The lack of inquiry into a customers custom cake, the lack of caring, and the passive aggressiveness really ruined this whole experience for me even though the cake...

Why must we have to give a star rating? They deserve zero. Pls note fellow readers and reviewers to read these reviews before purchase. What people are saying about the owner and staff about rudeness and poor customer service are 100% true. My issue goes back years and years to my wedding day and the god awful cake they made me. The cakes design was wrong, the colors were wrong, the cake was so dry you couldn't even eat it. The fondant was gummy and flavor was terrible. The cake was suppose to have filling, however the cake was so dry it sucked it all up. The cake was unidable. As I and my groom were in shock, so we're our guests. We ended up having to order desserts from Mary Mahoneys to serve our guest. Our reception was in the carriage house at the restaurant. Thank goodness they happily obliged and saved part of the day. We called Sweet Stuff about the cake. Talk to the owner. She was very rude, unprofessional and didn't care about the issue. She simply said, the cake was made in advance as we do most our wedding cakes because of production, so if the cake was dry and the filling not there that's why. Huh? I said I would like to be reciprocated for the cake. She simply said no, I can't do that. She rambled about cake policy. Look, if a cake is bad and you screwed up the whole thing, you take accountability. Pls folks, take your business elsewhere. This place is horrible. I still often wonder how this place stays in business. Shame on Sweet Stuff, and to the owner, you're a foul individual that needs to take classes in proper respectful customer...