Top That Grille II — Restaurant in Birmingham

Well, I very rarely give bad reviews but my experience with this restaurant today was awful. I ordered 3 dinner plates through Grubhub and I don't know what happened when they got the order but it seems as though they didn't look at it thoroughly. It's like they just gave me whatever they had, not what I ordered. I ordered 2 baked chicken plates, one dark and one white, mac & cheese, cabbage and fried green tomatoes. I received the dark meat, mac & cheese, cabbage, (dressing and cranberry sauce that I didn't order), no fried green tomatoes. The second chicken plate was supposed to be white meat, fried corn and cabbage. I received (a turkey wing that I don't order), fried corn, and (collard greens that I didn't order). The turkey wing was pale white and looked like it was still raw. It was cooked but it looked raw. I tasted it and it tasted as though it didn't have a ounce of seasoning in it nowhere, not even the basic salt and pepper. All of the food tasted bland, lacking proper seasoning. Me and my wife both were so disappointed, especially after spending almost $60. I've bought from this restaurant before a few year ago and the fried chicken was so good I went back the next day to buy more. That's what made me buy from them today, I remembered how good that chicken was the first time. I'm not sure if this place has changed ownership or not but if not they have fallen off...

"We got to better as black owners"

This is the main reasons why some of us don't support black owned business. Not because we don't want to support or see you win but simply because too many fit the "STEREOTYPE" when it comes to Customer Service,Professionalism and competence.

This place has gone down over the years. The customer service is horrible. I don't know if it's all family that work here, So no one is afraid to lose their job. The amount of time they allow you to sit at the drive thru window without being acknowledged is ridiculous. At least invest in a speaker box to let me know you'll be with me shortly. My order is never right and have the nerve to have a no refund policy. If thats the case invest in proper training, and set higher standard for the business so that there is no need for a refund. Better yet just REPEAT my order back to me to make sure it's correct. And please don't have a attitude when you're asked to correct the mistake you made...

Certified Google Reviewer!!! This was my second attempt and topped that grill too has failed again . I receive refried old whole wings. I ordered the whole wings with french fries. The fries were old and refried and covered in seasoned. The chicken wings were also overly seasoned in an attempt to cover up the fact that the food was old. I have made several attempts to reach out to the restaurant to contact the owner personally before making this review. I will be reaching out to the health department. It is unfair for people to purchase food with their hard-earned money to be given trash. I have read several other reviews stating how the food was overcooked or old. It seems to me that either the owner just doesn't care and is out to just collect money. I am from this community and I'm highly disappointed in the food. Please do better...