Sonic Drive-In — Restaurant in Bogalusa

This HAS to be the ABSOLUTE worst service I've EVER experienced at ANY food establishment!! First, they didn't bring me everything I ordered. Then, they told me I didn't pay for the missing items. Since I had paid by debit card, I didn't requested a receipt so I had no proof if I had paid or not. I asked the worker for a receipt but was informed I couldn't get one since I didn't ask for it previously. Therefore, I reordered the missing items AND paid for them AND got a receipt! After getting home with my food, I noticed they had forgotten my marinara sauce & my special ordered burger was wrong. Upon calling to complain, I was informed I could come back to get my sauce...REALLY!? I live 15 minutes away!!...

Gave 5 stars only because maybe I have the absolute worst luck at this particular Sonic location but have never had a good experience here and the owner is definitely an @$$! Called in to let them know all of my food was extremely cold and was told by the owner I was a liar! Explained to him I didn't want anything free just wanted them to know so it doesn't happen to another customer in the future! Still refused to admit they had pre made my order prior to me arriving to pick it up! Ordered on the app! That's the worst of the 20 plus bad luck moments my family and I have had there! Love supporting locally owned and operated Businesses but that location will definitely not be getting another...

This is the second time in December that they forgot the straws. Then last Saturday December 21st 2024, they forgot my mom smashed burger and RR44 Coke. I thought y'all forgot about diet Dr pepper so we come back again and get one of diet Dr pepper but when I got home it was RR44 Dirty Coke on the table. The medium cup was Dr Pepper. So they forgot about RR44 COKE! Dirty coke is supposed to be a medium...