Founders Irish Pub — Restaurant in Bondurant

Our group came for a little informal meeting and sat outside on the patio. Two of us ordered the cheese burger special which we had to explain to our waitress what the special was since she didn't know there was a special. "Oh, there's a special? Oh, whatever", she said. Three others ordered the pepper jack cheese balls. And three beers, one soda, and two waters were ordered. After 30 minutes of not even getting our drinks I went inside to the bar and complained to another bartender and while I was doing that the original waitress went back to our table to get everyone's order again but she stopped me while I was complaining to the other waitress to tell me she just took our order again but she was going to follow me back out again because she couldn't remember what it was and she said she'd write it down this time. And then came to verify the order one more time. So she's taken our order 4 times now! The 2nd waitress brought our drinks to us then. So our original waitress finally brings out our food and she says, "look fast service!" Wth?!? And guess what she brought our table, 7 cheese burger specials! So the people that ordered the cheese balls said they'd just eat a special instead now because by this time everyone is starving. The 2nd waitress, the good waitress/not high waitress brought us all another round of drinks without us having to flag any one down, kudos to her, she saved the day! But our original waitress came over then and she actually complained about the 2nd waitress and blamed everything on her! Again, what drug was she on tonight? Then she says she's going to get the bill and we told her we weren't paying for the 5 extra cheese burger special. She said, "well you guys ate all but 2 of them." We tell her, "yes because you didn't bring the cheese balls out." Then she said, "oh, I've got that order in for you now." We said we were leaving and forget them but....she brings an order of cheese balls and two to go containers which one was full of ketchup and mustard. We waved the good waitress over and gave her a tip and as soon as we did that our high waitress came over with the bil. Of course our bill was incorrect!! Shocker! We got the good waitress to handle the bill and got most of the food knocked off and got the extra drinks that magically appeared on our bill off too. Obviously, there's a waitress there that shouldn't be a waitress period. Oh boy....We've been there before and have had great experiences but tonight...tonight was something I've never experienced in my...

The worst dining out experience of my life. Not hyperbole.

Executive Summary: We had to bus our own table We had to go to the bar to order our own food & Drinks We even had to bring our own food out. Weren’t told ahead of time card reader was down.

We came down for a birthday party. Sat in their outdoor seating area. We were a larger group, 5 couples. The first two hours we were understanding of the slowness of service; we assumed the issues were due to staffing.

However, once we had to go up to the bar, order our own food & drinks that was it. At one point one of the guys from our group was walking back to where we were sitting outside & he had to bring his own food & drinks out. This was a first for me. I have never witnessed such before. Later in the night another from our group bussed his & his wife’s empty plates taking them to the bar. Absurd. Our waitress went missing for a few hours, only for us to see her inside drinking with her friends. No, courtesy my shift is done, you’ll need to cash out upfront, or X will be taking over. This is quiet possibly the worst dining experience I’ve ever had. We were told by our Bondurant friends that it isn’t “typically this terrible”. The food was good. Although what makes this place an Irish pub?

In conclusion: if you want a memorable night from how terrible the service is with decent...

Met up with friends for patio time. Patio area is nice, a plus for the place! My friend ordered a Coors Light draft, me a Summer Shandy, both came & looked identical…hazy, darker color, yet one was a Coors light?? Waitress said others had mentioned before Coors Light looked different, but assured that manager had traced tap lines and it was Coors?? Any beer drinker knows….Food took a long time to get: Rueben eggrolls, turkey melt w/fries, loaded tots. Egg rolls & sandwich came at once. Eggrolls looked good, big in size, but only warm not hot, but tasty. Turkey melt had all ingredients listed but Turkey…it was ham instead.?? Tots finally came, about 12 tots, a dollop of chili, sprinkle of cheese and chopped green peppers.?. No sour cream, they’re out. Tots were warm, but chili was cold…no wonder cheese hadn’t melted. Waitress wasn’t much help in accommodating or making it right, no manager on duty and cook was new.?. We did get a 1/2 off sandwich and no charge for tots that were sent back. Not a great experience, cute place for Bondurant, but not if things are better executed. We used debit cards….wishing we hadn’t now after seeing several reviews of abuse to other card owners. We’ll be monitoring bank accounts very closely…might be back but it’ll be a long time before...