McDonald’s — Restaurant in Box Elder

I want to give a five star review because the majority of the workers are wonderful friendly people, but I can't. Most of the time they get the order right, but too many times the food is not as hot as other times for the exact food. Sure, I could call and complain or go back, but I should not have to. My food should always be real hot. (Not just sometimes.) Another problem is not getting napkins with every order. Too many times I get none. Safety is my biggest concern in regards to the parking lot, which was poorly designed. The flow is not conducive and I fear not only is this going to be the cause of a car accident, but worse a pedestrian accident. I honestly predict one or more of the store workers bringing food to curbside patrons is going to pay the price. It is not safe when you have drive up cars moving, cars trying to get to the drive through with cars waiting for orders in front of the building and curbside pick up trying to pull into or out of spots. Your workers are in jeopardy every time they go out there. I just don't understand why you didn't design the curbside pick up to be next to the building like all of the other McDonald stores in the Rapid City area, so the workers do not have to cross traffic to deliver...

Extremely rude employee that looked about 13 years old working at a fast food. We got the wrong order thru the drive thru and he turned around on us at the window. We waited for him to look, when he got to us and the window opened. I was trying to explain we were missing something, he interrupted and said “HUH?”. So I repeated that we had something missing, he just turned around again got the new order in a new bag and asked for me to give him the other bag we already had in our possession. Which I told him no, that’s a food and safety violation to take food back through your window when I already have it. He said “you’re seriously not going to give the bag back?” Very snarky, so I had to just give the bag back. I reported this McDonald’s to the health department for violating a big safety hazard, which probably why they had the e-coli breakout in the first place from not paying attention to their health codes. I also hope this wasn’t ran by a shift leader/manager who only cared when...

Garbage service, long waits, wrong food, I could go on. (REPLY)I'm not interested, sir! The last and final time I went there. Pulled up to the window. Only one there, and they have me pull up and wait. A few folks show up. They got their food as I waited 20 minutes. By this time there are three of us and we all decide to go inside. Manager with the usual short staffed and new employees nonsense. Wait 15 more minutes while they remake the food just to have some random that was not part of the original three comes in with my original order from the drive thru. So they gave it to someone else in the drive thru and then made it again and handed me both and said sorry. Cool I got extra food but it still does not make up for bad leadership and training. Remember a good leader always own his or her mistakes and is accountable for his or her employees actions also. Box elder McDonald's short comings fall on you and you alone. P.s. sitting here again no one else here and it is pull forward and...