Dunkin' — Restaurant in Boynton Beach

I stop at this location Sunday mornings around 7:45 am on my way out to do errands occasionally for a coffee , usually there’s only one employee working. The service is slow and there’s always a line. Today I remembered why I drive a little further up the road to the location with the drive through off Congress in Boynton.

I walked in at 7:40 am and there were 3 customers inside and one younger female behind the counter. There was an elderly gentleman with a cane in front of me waiting to order who was in rough shape. He gave his order and the clerk was extremely rude and disrespectful towards him, then she walked away towards the other side of the counter so he followed. She came back looking for his money, but he was at the other end. You could see she was clearly frustrated with him. He paid and requested a bag to assist with carrying out his tray, she threw it over the counter and told him she was too busy to help him because now a line had formed and she had to wait on everyone else.

I took the bag and helped the man who was clearly having difficulty.

I understand customer service work can be frustrating, but it doesn’t cost anything to be kind to people and we both left her a cash tip. I’m sure the people waiting would have understood the 5 seconds to go the extra mile to make sure the man’s order was completed so he could carry it out.

Maybe the owner of this location should have customer service training with their employees, that’s what generates...

❗MUST READ ... January 2024 ... ⭐⭐⭐⭐⭐ ... these are hard to find ... AND SO WORTH the search ... a great doctor, a great teacher, a great friend, a great partner, a great mentor, etc ... and also really outstanding Customer Service ...

JOSH ... is the gentleman who helped me out at 7:30 am ... and this young man is taking care of four customers in-line ... two additional customers picking up (pre-ordered) and his colleague lady co-hort at the baking breakfast station making it ALL HAPPEN ❗

and my order included a "Cup-of-Joe" + a 12 assorted donut box ... Very swift ... polite ... and thoroughly detailed ... shared with me the costs and the better options to choose for my order ... WHILE also letting the other customers know "in just a few more minutes I will be done with the gentleman and you are next ... thank you for waiting ...

JOSH is also the "owner" of the establishment and that aligned perfectly with the service he was providing ... May all his team share in his manner and style to make sure the customer is appreciated ... receives what they ordered ... and experience an outstanding Customer Service and really great fresh...

The store located 3000 S Congress Ave, Boynton Beach, FL 33426 has awful customer service and Bad Management. The employees that work there are just downright lazy.

Case in point- this morning at 5:39 AM went into a empty store with 1 person behind the counter and 1 customer at the counter. The clerk takes the order, accepts the money, and walks away to fill the customer’s order. Leaves me standing there waiting to place my order. Instead of taking my order and multi-tasking she is standing at the oven waiting for an item to come out. The most ridiculous thing I have ever seen. 1 minute standing there doing absolutely nothing but waiting for an item to come out of the oven.

It is the only store in the Palm Beach County Area that only has one person working in the morning. Its always understaffed and extremely long wait times for items

I may only spend $7,00 a day on breakfast- but I spend that every day of the year. That’s roughly $2,500.00 a year. I will never go to that store again.

THE WORST DUNKIN DONUTS STORE IN PALM...