Got an original chicken sandwich combo from here at about 4pm. I was the only one there. Saw the person scoop fries in the cup immediately following placing the order. I began to wonder how long they might’ve been sitting there before I showed up. Then watched her pull the chicken from a warmer drawer and again wondered when it might’ve been cooked. When they brought up the bag, I sampled a few fries, no surprise, they were near room temperature. I asked how long ago they were made (20 mins) and stated that they weren’t even warm. Blank stare in response, so I ask if it was normal to serve old cold fries? They said they never tried them before so they didn’t know. Should’ve asked for a refund then and there. Proceeded directly to my truck and to the gas pumps at the oasis. Tore into the chicken while fueling up. It wasn’t even warm either and tasted like it was in the warmer drawer for hours. Asked for heavy mayo, there was barely any on it. Threw half the food away. What a disappointment!!! Will never buy food...
Read moreThe young gentleman who took our order was extremely nice and very helpful. However, the crew who was there with him were not at all nice. After placing our order(2 crispy chicken sandwich meals, one without mayo) one of the gentlemen in the back asked what it was to which Mr. Alex Gomez replied. My husband and I got our drinks and I chose a table. After waiting for a few minutes, my husband checked and NO ONE was in the back making our food. Mr. Gomez took it upon himself to make our food and aplolgized about the wait. Mr. Alex Gomez....THANK YOU FOR YOUR HOSPITALITY! I couldn't be happier with your service. As for the rest of the crew who worked with you today.....take some lessons! He is the true definition of providing great quality, customer service and you all definitely need some of those lessons. Signed, 2 truckers...
Read moreMy family and I waited in line for 20 minutes without anyone even making eye contact with us. The girl behind the counter walked back and forth at the speed of a three toed sloth, wearing no gloves, and placing miniature hash browns in the cardboard container one at a time. The line slowly disappeared behind us where a dozen people all went and got breakfast sandwiches from Starbucks that operates with one panini press. When my mother said, "excuse me!", she initially ignored us, and when my mother said it louder, we received a rude "one second please", again, with no eye contact. No mam, you get no more seconds of my life. The whole experience aged me about 3 months. I went in 28 weeks pregnant and thought I would be exiting the line with a newborn. Moral of the story, wait in line at...
Read more