The Cleaners by Pizza Shack — Restaurant in Brandon

Walked in and was greeted by a girl with zero personality. The other girl next to her that was taking another families order was rude as hell to them. Ordered pizza and a couple of beers. Told to pay separate ticket for beer. Never got a separate ticket even though we ordered. Walked upstairs and grabbed a seat assuming beer would arrive at the table. Then after at the table, we asked about our beer order because the beer never came. The waitress checked with the bar and told us they didn’t have an order in the system. Ordered an AndyGator and they said that was in the beer wall and I would have to get up and go to the bar and get a wrist band?? So I said I’ll just get a blue moon draft like my wife ordered. Beers never came. Asked the waitress and she didn’t know what a draft was. Seriously. Not her fault, just poorly trained. No beer every came. We shared a water. Never received our receipt. Not even sure if I was charged for the beers. Didn’t even care. Was just ready to get out of there. Got up and got my own to-go box because we never saw our waitress again. From what I can tell the employees aren’t sure what the hell is going on and seemed like they were walking on eggs shells. Just make it easy for the customer. Apparently the waitress didn’t think she was allowed to take a beer order. Pizza: the kitchen knew what they were doing. Great pizza. Terrible service. Negatives: Separate beer transaction from food order. Run your card twice! Beer wall armband you have to get at the bar but you can order draft or bottle to the table? Processes here are a terrible customer experience. The management at this place is obviously terrible. Overall bad experience. Train your people, streamline...

I have no problem paying higher prices for good food and service. This is our second time going to pizza shack the cleaners in Brandon but have been to their other locations for years and loved it. First time food was good but service was nonexistent This time we ordered a $30 large pizza, no problem until they brought out what was just a bit larger than my plate or a personal pan to med size pizza. It was also dome shaped and very little toppings. Again no problem. I asked the server then they went and got the manager. I was thinking we could work this out until the manager advised me that they had a problem with the dough being frozen. What good pizza joint has frozen pizza dough? I get that things happen. The problem I have is that they never offered to fix or remake it. Just here it is. I requested a refund and kindly let them know I would not be back. Not because of the errors but because the manager did not care and it showed by her lack of action and indifference. I can overlook problems and errors but why would I chance another wasted meal if I can’t trust that...

On 12-17-23 me and my family came in to eat. We had two kids one 10 one 13. Only 4 of us. Before we could get in the door good enough the young lady who was taking orders walked up on us and let us know that we couldn’t go upstairs to sit and we would have to sit at a booth in a corner that was dirty at the time. She didn’t greet us or even ask if we were getting a to-go. There were people behind us that went upstairs and were not told where to sit. We weren’t treated as guest we were treated as if we were a bother. Sunday nights you may need a person to help those coming in and those doing to-go’s. We definitely still sat upstairs there were empty clean tables available even though we were told there were none. I don’t know what that was about but it was awkward and uncomfortable.Someone please offer a diversity/customer service training for that young lady. I know we were the only African American people in there. But can someone let her know we...