Steel Grill Restaurant 64 — Restaurant in Bridgeport

Worst service and was told I would be charged for my food twice from the manager. Wife and I ordered 2 steaks. After an hour of waiting. I ordered rare, wife ordered medium rare. Mine was gray/pink and my wife’s was gray in the center. For the price of the steaks I wanted it right. Waiter took both plates and said he would fix it. 45 mins later the waiter came to the table and said they told me 2 mins like 10 mins ago so I don’t know what is going on. I told him at this point 45 mins later for a rare and medium rare steak is going to be over cooked again. I said at this point just bring the check. He brings the check and charges for the steaks. He said I was told because you ordered 2 we are charging you for them. I asked for the manager after getting red in the face about the situation. The manager came and she tells me that because I ordered 2 sets of steaks I need to pay for 1 set. I asked if the redo was ready. She said it should be. I said well if I have to pay for it bring them out. She came back out with them. My wifes was still overcooked which she told the manager when she got it. I told the manager that most restaurants would try to make it right after all this. She said she would take off 20% off the 2 steaks only, if that would make me happy. She then blamed the server for everything and completely threw him under the bus, which as a department manager for a John Deere dealer, that is NOT the way you handle a situation that needs deescalating. You don’t throw your own people down. You are responsible for the people you manage. There was a party of 10 that sat down after us and was gone before we got our food. I’m so disgusted and frustrated with the lack of customer service. I will not be back. Also $215 for 4 steaks and 2 drinks a piece After...

We hoped to be able to leave a good review for The Steel Grill, but our experience was disappointing on many levels. We ordered a steel grill burger with cheese $17.68 And was charged an additional $2.60 for bacon, which we did not request and was not on the burger. The burger was ordered well done, and came pink in the middle. Our waiter was not to be located easily. We ended up having to hunt him down for mustard. Then we had to find silverware. The Side of beans were room temperature so they had to be sent back to be microwaved. The second item was a kids burger, which was $10.40. The bun was about 3 inches and the meat patty was about the size of a sausage patty, but about 1 inch thick. We were charged $.52 extra for barbecue sauce, which we did not order nor was it on the burger. We waited a while for our ticket then found another waiter to get our waiter and still waited another eight minutes for our ticket. Our waiter offered us cheesecake on the house, but we explained we did not want it, We simply wanted a nice meal and our food as we had ordered it. (If we had noticed the up charges at that time, we would have asked him to remove them, but we did not see them till out in the car.) Due to the dishonesty in the charges, the average quality of the meal, the unavailability of our waiter, all with a hefty price, we would not choose to...

Passing through town and thought we would try it. Viewed the menu on my phone before arriving. Ordered the Santa fe salad as it stated it came with avacados. It came out with no avacados. I asked the waitress about it, she replied they were out of Avacados and asked if I wanted a side of guacamole. I could hear the cook/kitchen staff rudely mouth off about avacados with an attitude. My husband ordered the green chile burger, medium. Burger was well done to the point of crispy burnt on outside. Guess they thought he would not notice since it was covered in green chile. When we got the bill, they had charged us for the side of guacamole. I confronted the waitress about it and another guy came over to dispute the problem. Come to find out, the menu I reviewed online was outdated by several years, thus leading to false information. Good customer service would have taken the side of guacamole off the bill. It was a disappointing experience and we will...