Donatello's Pizza — Restaurant in Bridgeton

usually like Donatellos a lot and have bought from them for the past 10 years with no issues. Last night on 6/20/25 I placed an order for cheese fries for my pregnant girlfriend who was craving them at that time. I was at work and she was home so DoorDashed it for her. Soon as she received them she said there was no cheese and sent me a picture so I confirmed the order to make sure that’s what I ordered, I called the store and knew it wasn’t gonna get remade since it was closing time and was just expecting for them to remake it for a different day. The girl told me the best they can do is give me a dollar discount for a future order since that’s what the cheese is worth, ok I get it that cheese is a dollar but that’s an insult to my girlfriend who didn’t ask for her order to be messed up. I’m gonna still be petty and use this “discount” but will not go back...

Absolutely disgusting and disrespectful service. First of all I ordered my meal thinking it would be simple to do. It comes and we're missing an item so I called the first time they hang up on me. The second time I call the connection failed so the third time I called I got yelled at by the woman who answered saying to be on hold. I didn't say anything about it so I just politely told her I'm missing an item and she disrespectfully complain saying that they'll send it out right away and then hangs up. So I give them time about an hour or a half an hour later they finally come with the food and it's cold. So talking to the manager beforehand before they delivered the food we politely ask them for a refund and they refused. I do not recommend this place go to Carmelo's Pizzeria they taste better with...

Only placing 1 star so I can leave a review but if I could give them 0 I would. I placed an order at 2pm that should’ve been delivered around 6pm. I tried to cancel the order at 4pm and was told they couldn’t refund me because the food was already made. How is a cheesesteak and wings made 2 hours before the food is suppose to be delivered. I spend a lot of money at this restaurant and I’m not sure why they were giving me a hard time with a refund. I will never spend my money here again. Bad customer service from the lady who answered the phone, she didn’t even show empathy. Thank God for banks because I will be disputing, my bank even said that was really sketchy to tell someone they couldn’t get their money back after they advised they no longer wanted the food 2 hours before the...