Schmidty's Bar and Grill — Restaurant in Brookfield

☆☆☆☆☆ Extremely Disappointing Experience

Let me set the scene: two adults, two small children (ages 4 and 6), and an elderly woman who had just finished her last round of chemo and closed on the sale of her home. We were out to celebrate — 5:30 on a Friday evening.

When we arrived, it was understandably busy, and there were no low-top tables available, so we were happy to wait. Less than 10 minutes later, we were seated — great! Until we saw our table. It was wedged incredibly close to two others. We literally had to shimmy sideways to get in, practically bumping into other guests. The elderly woman in our group, who uses a walker, could barely access her seat. It was uncomfortable for everyone, including the guests beside us.

We sat for about 10 minutes before our server appeared to take drink orders (3 waters, a lemonade, and one Old Fashioned). Another 10 minutes later, drinks arrived — minus one water. Our menus were neatly folded, ready to go, but the server didn’t check if we were ready to order.

Around 6:15 — nearly 30 minutes after being seated — our food order was finally taken (3 fish fries, a grilled cheese, and 2 appetizers). Appetizer plates arrived about 10 minutes later, but the food didn’t come until much later — and when it did, the mushrooms and onion rings were cold. We ate them anyway because we were starving. The empty baskets and plates just sat there, untouched, as our main dishes were still nowhere to be found.

Meanwhile, we watched other tables come and go — including one that was rearranged for a large party that received prompt service, multiple rounds of drinks, and attention from a much more attentive server.

By 7:00, still no food and no communication from our server. Another staff member finally checked in and seemed surprised that we were still waiting. Our original server later admitted that he had delayed putting in our order (with kids at the table… really?). He apologized and said they’d been slammed with takeout orders but promised our food would be next. He offered to comp one drink for our patience and said it would be 15 more minutes.

At this point, it had been two hours since we sat down. The kids were exhausted, and we’d resorted to Bluey on a phone just to keep them settled. We asked to close out and pay for our appetizers only. As we were doing so, another server assured us our food was "almost ready." Then we watched as food was delivered — to the large table that had ordered an hour after us. That was the final straw.

We got up and left. Neither server stopped us or said a word — which told us everything we needed to know.

We ended our night at Culver’s instead — friendly, fast, and exactly what we needed.

We...

I have never been so disrespected in my life. What was supposed to be a meaningful night for my family after my grandmother’s funeral was completely ruined by one unbelievably rude and unprofessional bartender—Shayla.

The food was good, and two bartenders were decent, but once we moved to the public side of the bar, we were treated like absolute garbage by Shayla, a middle-aged blonde who clearly has no business working in customer service. One of my family members simply ordered a vodka soda with blackberry syrup that was in plain sight behind the bar, and Shayla just snapped, “No.” No explanation, no reasoning—just pure attitude for absolutely no reason.

When we asked why, she suddenly demanded to see all of our IDs. Fine, whatever. We handed them over immediately because we are all of age. But instead of handing them back like a normal human being, she THREW them onto the table in front of us—completely uncalled for and beyond disrespectful.

And then, after all that, she still refused to add the blackberry syrup to the drink. We even pointed it out sitting right there, and she just smirked and said, “No.” Excuse me?? Then, after we got our drinks (WITHOUT what we originally ordered), Shayla and another bartender just stood there STARING US DOWN, making us feel incredibly uncomfortable—like they were trying to start a fight. We waved at them, trying to be polite, and they just kept glaring at us like complete lunatics.

At that point, we felt so uncomfortable and disrespected that we had to leave. This was supposed to be a night to celebrate my grandmother’s life, and instead, Shayla went out of her way to be as nasty and unpleasant as possible.

Schmidty’s, if you care at all about your customers, FIRE SHAYLA IMMEDIATELY. She is completely unprofessional, has a horrible attitude, and has no place working in a bar—or anywhere that requires basic human decency.

I will NEVER return to this place, and I’ll make sure everyone I know...

What a horrible experience. I’m heartbroken. The establishment has a nice atmosphere but one server ruined my experience. We had an event at Schmidtys for my grandmothers funeral. The food was good and two bartenders were good to us but one was horrible. Once we moved from the private side of the establishment to the public side bar we asked for drinks and the blonde bartender was incredibly rude to us and broke my heart because it was a special night for my family. One of my family members ordered a vodka soda with blackberry syrup because we saw it behind the bar. The bartenders response was “no”. We asked why and she said “i need to see everybody’s ids”. We all gave her the ids (we all are of age) and she proceeded to THROW our IDs rudely onto the table in front of us. It was completely uncalled for. She then refused to serve us the blackberry syrup that was IN PLAIN SIGHT! We pointed it out and She simply said “no”. I didn’t know what to say. After that, she gave us the drink without the blackberry syrup that we asked for, we were stared down by the bartender and it was so incredibly uncomfortable like she wanted to fight us. We waved at them and they just kept staring at us. We waved at them and they just stared. I was scared. We quickly left the bar and I will never return. The rest of the staff was good to us but this woman ruined my night and we were just trying to celebrate my grandmothers life. We don’t know for certain the waiters name but the check said the servers name was Shayla. She was a middle aged blonde. I’m hurt and I will never return. The...