Subway — Restaurant in Brookwood

On 9/21/25@ 5:56 p.m. I was traveling and stooped to get gas and decided to go into Subway attached to this location. The young girl that took my order (a young white girl with black hair), wasn't friendly in greeting me just asking what kind of bread, which they only had two kinds. I ask for a 6-inch meatball sub. I couldn't see the sandwich until it got to the veggie area. Upon seeing it I ask where are the meatball? At this time a lady (heavy set white lady with white hair) was helping me. She said they are on their, she said 4. I really thought this was absurd, because it looks like small pieces meat and sauce nothing like a meatball. So, I told her I do not want it and I would get something else. The young girl then ask, "What's wrong with it" This made the young girl anger, and she started fussing at about the sandwich. After she fixed me another sandwich (Tuna). The lady then told her to cash me out. The young girl then tried to over charge me for the sandwich, saying that the total was $ 7.59. She said it was the tax; I told not from $5.99. The lady then said, what's wrong the girl told I was fussing bout the tax. The lady then shouted to me we don't make the tax!! The girl then rang it correctly and gave the correct total $6.53. The young girl then threw me my receipt; I told don't throw anything to me or she could give me a refund. She picked it up and hand it to me. I had my family with me, they had their order and was standing waiting for me and my brother told me the young had made the statement "Why are they just standing there". As we were leaving out of the door both employees were talking about us to the other customers. I just want to say, I managed Subway for 9 years and I trained a lot of employees about giving great and fast customer service (this is what the company wants) and I know ever amount of each item that goes on the subs. I will say this was one of the worst experiences I have had at a subway. Hopefully someone of important will see this review and address this issue!! The ticket says served by #3993. If you look at the date and time and that number, you can find out which one of these employees worked at that time. THEY ARE RUNNING YOUR...

Every day for the last two months I order my food online atleast 40mins Before I need it ready... tonight I did the same thing as usually ... I walked in ready to pick up my food and I was told it haven’t been started yet.. I was pumping gas so return back to my car and came back in .. waited at the cashier for exactly 3mins and no one started on my food yet... I ask did he started fixing my sandwich yet he responded that he cleaning ..... okay .. worker name Erica is in the back (think she was in charge).. the young man cleaning and other girl seating with her head down in the lobby ... When he finally start fixing it he was going extremely slow .. So, yes I can tell he was new.. i begin to tell him what i Wanted On my sandwich cause he kept looking at the receipt confused .. Erica comes from the back and says “he’s new and he forgot to fix the sandwich and go’s to say you don’t have to come here any more if you going to have a attitude, you can go somewhere else, now have a nice day” with a attitude like I own her something.. at this moment Now im pissed. I come to this location EVERYDAY And never have I never got this disrespected from any worker in there. I spend to much money every month at this location. But I would be calling corporate in the morning...

So many things has changed about this location. If you go now, there's a 80% chance there will be no bacon, steak, and shredded cheese. Another thing, you can buy extra dressing here for a salad, but not for a protein bowl. They're both salads in a different bowl, and one has more meat. Unless you add double meat to your salad, now I have the qualifications of a protein bowl in a salad bowl, and now I can buy extra dressing. There's not much to eat off of this exit, but at least the other restaurants haven't forgotten that they are restaurants, and will sell you any food or food item your...