Domino's Pizza — Restaurant in Broussard

I wouldn’t even give one star. I ordered 3 pizzas online. I live in youngsville where addresses are in plain view of sight. Driver says he couldn’t find our house. I tracked him and he was already out of our neighborhood abd put that he delivered pizza. Then Called me and I answered but the connection was horrible and I couldn’t hear anything. Line was disconnected. I called the number back three times, no answer. I called the store and kelly answered and was very rude. VERY RUDE. Saying she can not force driver to turn around and deliver my pizza that she can cancel order or I can go pick it up. Ma’am no one should be forcing anyone. Should just be simply doing his job which was delivering the pizza. Can you at least ask the driver to turn around? No. She canceled my order and hung up on me as I was asking how my refund would be given. After that, I called back with an attitude. You do not hang up on an customer. I will never order from here again. I live in a neighborhood where it is very easy to find the address. He didn’t bother stopping or trying to find us. I am so upset and have a house full of company just hungry bc of a lazy driver and rude employees. Kelly you need to learn some customer service and try to accommodate and make your customers satisfied. No matter where you work, your customers are what keep you a job. This is embarrassing. 54 dollars wasted on y’all part. I am never ever a hard customer to work with. I never leave a review unless it’s a good review. But I felt obligated to speak up. This Kelly girl with make this business close quick. We will not...

Lot had two cars in it. I pulled to the back by the dumpster so it would be easier to pull around when my order was ready. An employee came out and smacked the back of my car repeatedly and walked away. At first I thought I had been bumped by another car, then looked back to see her turn around towards me again. I rolled my window down and she told me I needed to move and because they were so busy, which they clearly weren’t, but whatever. There were four empty parking spaces closer to the door than where I was parked, and one other customer in the lot, so I was definitely not in anyone’s way.

She walked inside, and I checked the app to see it still said my order was in prep. I had placed the order 20 minutes prior, so I went to the window to ask about it. The same employee opened the window, asked for my name, then slammed it shut. She came back and told me it wasn’t ready, asked me to pull forward, and closed the window. I waved her down and asked her if she could let me know if it was actually still in prep, and she said there was another order they were working on for a customer who had come through the drive through a few minutes before, it would be 15-20 minutes, and closed the window again. I flagged her down again and asked if my order had even been started, and she said it hadn’t, so I asked her to cancel the order, which she did.

Very rude and bizarre customer service. I still can’t believe she actually came and hit my car. My 10yo daughter was in the car with me and was pretty upset by the incident.

Order...

Had a free pizza, was charged $2 for it anyway. Used the $6.99/pizza deal, and was charged an extra $2 per pizza. They're adding +$2 to the listed price on each pizza purchased. What is the point of offering free pizza as an incentive if you're going to lie and still charge for it anyway? Why offer a deal if you're going to lie and charge extra anyway?

Also, their website disables the ability to give a tip via card if you use a gift card as part of your payment method (even if you're still using a credit/debit card for part of the payment), so they're screwing over their own drivers as well.

EDIT: they regularly fail to deliver my pizza, stating their delivery times are too long, even though I always order more than an hour before close, usually more like 2-3 hours. They're stingy with the toppings; the most recent order that they actually delivered was half cheese, half with toppings; it was more like 1/3rd with toppings, 2/3rds plain. If any other dominos delivered here i'd never order from...