85°C Bakery Cafe - Buena Park — Restaurant in Buena Park

I don't like to single out employees but this time, I feel like it's necessary. My family and few friends visited the 85C cafe on a busy Saturday evening after coming from New Port Beach.

I went inside with my other older friend to order some coffees and snacks..it was Saturday evening and people were packed.

We selected the snacks we wanted and waited in the line of the cashier.. the lady or a girl in her mid 20's, a very very large female employee was running the transactions through the customers.

I don't discriminate or judge employees based on their color,religion, physical status, size , weight, but ONLY to their customer service quality and friendliness..

It was our turn and my older friend (who does not speak English fluently) told the lady what we wanted... I guess he wanted to use these opportunities to practice English and hopefully learn from the other.

I calmly watched and spectated the whole scene, and although my friend did not use the perfect grammar and English, I was able to understand what he was trying to order.

But I was also spectated the female employee's reaction, while my friend was trying his best to order the correct order.. and I was immediately turned off and upset by the way she was reacting.

She gave a very scolding look and reacted as if she was frustrated why he couldn't speak English well. She also approached at my friend at a very mean, rude manner and told him "WHAT ARE YOU TRYING TO SAY? WHAT DO YOU WANT?? WHAT???" .....

I mean.. that's really really messed up. I mean.. I came in the states here when I was 10 years old and spoke ZERO English. but most people were patient and friendly enough to wait and help me back then..

But why is this lady scolding on people who can't speak English??

she had some nasty attitude on us and she was shaking her head. I didn't want to argue or cause further issues with her, since I was with my family and church friends.. we were about to head to the church too.. so I stopped my self from getting upset and going at her.. I could've told the manager about her behavior, but i just let it go and and moved on.

Thank God my friend did not understand what was going on.... we moved on and waited for our order, but that nasty female employee kept showing her anger and frustration towards other customers!! I was watching the whole place go down.. it was awkward and uncomfortable, because that Large female employee was having a bad day.. I really felt sad for her and I really hope she gets some personal help..

Just heads up to everyone.. she might go off to anyone, any day.. so just keep in mind and don't get in to an argument.. it's not worth your time and energy! God bless her and let's stay happy people!! Can't let one person ruin your minute,hour, or day!

Other than that large female, every other...

This location is a joke. I called them on 4/29 to pre-order a Mother's Day cake. I picked up the day after, and they charged me full price. No 15% discount. I asked why, and a cashier lady (about 45 years old) said it is only 15% off if I pick up on Mother's Day, and if I pick up early, it's full price. Seriously? so what's the point of pre-ordering to get 15% off then. I told her when I called yesterday, I clearly said it was for Mother's Day, so why the person who took my order didn't tell me I have to pick up exactly on Mother's Day to get the discount. She said she didn't know. Well, of course she would say that to not accept any liability. Also, her attitude is another level, like she didn't give a sh!t, and like a lot of people love 85C so it's ok to lose a few. Now about the phone ordering. Guess what? I called 3 times to pre-order the cake. The 1st two times, a lady picked up, then put me on hold, and it automatically cut off like 30 seconds later. The third time, a guy picked up, took my pre-order and never told me about the discount rule. What a good customer service! 85C is not even a franchise with individual owners. It's a corporate, and it doesn't even care to train their staffs properly. How let's talk about their "online ordering". The ad on Facebook and their app clearly says "pre-order online". But how? nowhere in the app or their website has a place to order online. Their website looks so amateur like college-student-built website. How hard is it to hire professionals to build a decent website with online order feature? There are so many small entrepreneurs out there with decent websites. 85C is a large corporation with multiple locations in multiple states, but their website looks like trash. Lastly, they really need to learn from Porto's Bakery. Porto's has an amazing way to deal with the pandemic, online order, and pickup. It's a shame that a big corporation like 85C has so bad customer service, bad operation, bad...

I stopped coming here since 2018 for good reason. I noticed the female asian manager (hope she's not employed there anymore) treated her employees rudely. Witnessed a few times how she talked to her employees with such degradation and disrespect. Just couldn't bear it and never came back out of disgust. I never support businesses that treat their employees poorly. She also talks to customers rudely might I add. Nothing good about the place, was even surprised she was the manager. The food was terrible. Their boba was never fresh when I came in around the afternoon, the pastries were soggy, and the self serve area was absolutely filthy.

Just recently came back to see if anything changed, NOPE! Boba still isn't fresh, place was still filthy. Looked like it did when I left and it's been 5 years now. The cashier or whoever that was that served me was absolutely horrid in terms of customer service. No greeting, no smile. Looked like she absolutely despised her job. Wouldn't be surprised if the same manager from 5 years ago was still running the place considering she treats her employees like garbage, I'd hate working at this place too.

Negative stars if I could. Even just giving this place one star feels too...