Phở House — Restaurant in Buena Park

If there was a review for 0 I would give it that. I’ve come here 5 times before. Never have I ever experienced such rude and nasty behavior and food. It was so thick like spaghetti. When I asked if there’s anything they can do for me weather give me a better soup or a refund for that soup the lady reached over me grabbed my card from me (I wasn’t even ready to leave nor handed it to her she snatched it from across the table) she charged me and when I tried getting my card back to go sit down and finish my appetizer she wouldn’t give me my card until I signed the receipt (I always sign and tip at the end) she kept my card from me after charging me and then called her son he told her to refund me and re charge without that soup and then proceed to be so rude. Throwing my card and receipt at me when I tried grabbing it she then snatched it from me AGAIN and that’s when I lost it. I should’ve called the cops but I don’t live around the area I’m very disappointed and if she’s the only worker there I suggest you guys find someone else who can accommodate and fully understand their behavior. I’m disgusted I will never go back and Im making sure everyone knows my last experience there.Wish I can post the videos but sadly I can’t

(To your reply ! - if you had voice on your video you’d actually know I asked for 1 to go because it was that nasty I couldn’t eat it. I’m not a person who usually tells people what’s going on but I realized it was not worth $16. If u also see the footage you can see I put napkins in the soup and when I took it out it was so gooey I also left it on the table the napkin picked up all the gooey “soup” which is why it’s that much goo left. The noodles right away were mushy and my boyfriends wasn’t . I’ve also already read so many reviews of people saying the same thing about your mother so stop being so biased and start understanding wrong from right (as the customer always is) if you’re running a business and make a change. Also she just brought the check no one asked for it. My boyfriend wasn’t even half way done. I have a video of everything that happened as soon as she reached over me for my card. You can watch it on YouTube actually I will be posting it since you do not agree with me @taystee444 ! I also did not “demand” a refund. I politely asked “I didn’t like my soup it’s never been like this is there anything that can be done? She sucked her teeth and reached over me and grabbed my card walked quickly to charge it. (I’m Mexican. I do have money and I always pay and leave tips so for her to think I was gonna run off or not pay for everything was crazy ) U clearly do not have any voice footage I understand it’s your family but make something happen sir. As for the second time she took my card from me. “she grabbed the receipt I signed and not my card or my receipt” no actually i HAVE IT ON VIDEOOO when I was grabbing my receipt and card after she finally gave it back she snatched it back from me thinking i was going to grab the other one ? she had already charged me twice at this point. it wasn’t a problem of money it’s about the respect. something that’s needs to be taught and learned. Especially when owning a business

Wish you the...

I like to have everything in my pho. All the meats you can get in a bowl. So I always pick a pho with most meat in it. Usually it's a combo with meatball. And that's exactly what I ordered today. Bean sprout, cilantro and sliced of onion were served before the noodle. I was surprised because onion was sliced very thick. There were uneven big chucks of onion pieces. It may just be the owner's preference but I am not used to thick slices of onion in a bowl of pho. It was still good. I am not that picky. I'm usually cool with many things my friends find disappointing. Then I was served a bowl noodle. A bowl of noodle with probably half the portion of meat compare to other pho restaurants around. There were right amount of tripe but barely anything else. I asked server if I was served the right menu. She confirmed it was. I searched for meatballs. She told me to stir it around to look for them. I found 2 pieces of quarter meat ball. Then I looked for other slices of meats. There were one slice of tiny tendon and couple bits of meat slice. And that was all. I literally had to fish to find small scraps of meat. I hope it was a mistake. I won't return to find out but I hope other people prove it was just a mistake the cook made once. I hope this restaurant do well. I'm sure they will. I saw plenty of customers there today. I hope it was just me who...

Worst Pho Restaurant in Town. Please avoid this place. I should have trusted my gut feeling when I walked in and it was empty on a Sunday afternoon. I should have gone to my regular spot Pho 21 just at the other corner. I wanted to give a new place a try. I ordered two Pho with Tendon plus extra tendon for each order. The Pho itself is $17 and turns out the extra Tendon was an extra $12 for each bowl. To total bill for this was $63. When I asked the waitress/order/cook she said the extra tendon price is in the Menu and I did not see it and I asked her to show me. She opens the menu and points to extra's where there is no mentioned of Tendon in the Menu in the extra section. When I confront her that there is no price for extra tendon in the Menu her come back is to tell me that she originally told me the price when I ordered the extra tendon and she walked away. The pho broth was lacking taste to the point that by adding the regular extra for flavor it still tasted like I had Covid and can't taste food. Anyways I have no Idea whey they have 4 stars I think it's just the Asain community just not being honest about their own people. I'm Latino and this is a 100%...