- I cannot respond to what they wrote so, I will respond here* what you are saying is a complete LIE! I did not say I wanted to cancel my order because I did not know that was an option. I was told that only a manager could deal with online orders, and she would call me back to keep my line open and I did. I also have to question if there was no manager on duty, how did my order get cancelled? I was also told that the young lady on the phone could not find an online order with my name and number on it, I repeatedly asked to see if she could at least tell me if it was started...and she could not. Also, at no point was my husband ever told our order was made and thrown away. How could you have made it so fast anyway? From the time I made the order, to the time I called you it was 6 to 7 minutes?
You are also right, I did not let the lady who answered the phone speak- after being laughed at, chuckled at and saying no..that's not what happened let me explain- when I was the one that spoke to the previous young lady that apparently is not telling someone exactly what she said.
As someone who said they are the owner (one who made the reply) I understand there is 2 sides to every story but to say that there was a miscommunication just not by your staff is bold. You were not the one I spoke to either time on the phone, you did not hear nor witness the conversations we had or you would know that what is being said by the 2 ladies is completely false- either way what is done is done, trust in a local business who was once our go to is now gone, and your business forgotten.**
This used to be our go to spot, we loved the food. However, today changed all that. I placed an order online as I usually do for us to pick up, everything was going as planned until my husband started to head to Louisburg to pick up our order. Traffic was so backed up, he had been sitting for about 10 minutes, and it was stop traffic- so I called Fuji express as I wanted to see if they started the order. A younger girl answered the phone, I told them who i was and why I was calling. She then told me she
could not tell me anything about online orders and only her manager could, I asked her just to look to see if it was started because I did not know when my husband was going to be able to get there, and if it was not started, we might cancel it. She asked me what site I made the online order from, I said your website and she paused and said usually orders are placed from a 3rd party. I then said your website and she told me she did not see an online order, she asked me my name and phone number and said that she could not tell me anything about online orders and would have the manager call me back. Well, we did not hear from them for about 45 minutes, that is how long it took my husband to make it there (usually it only take about 15 minutes to get there). So, since we did not hear from them, I thought they just got busy, and it was an oversight...no big deal. When he gets there and goes in and asks for the food they smiled and said it was cancelled. He then explained it was not, no one ever called and let us know anything...as they were supposed to do. So, they said they could make the food but there would be a wait. He said no thank you and left. I called up there to speak to the manager since she was the one that had to of cancelled it, she is the only one that deals with online orders is what I was told yet there was no manager on duty- so how did my order get cancelled? When I questioned the woman on the other end she just laughed, when I asked what happened to my order she laughed again. I said it's not funny he just wasted 45 minutes to get there to pick up our food because we wanted to make sure we did the right thing as we ordered food from you and didn't get a call back. Again, I got a little chuckle, and she said ma'am- well I had it by then nothing she said could excuse the laughter, the lack of care for their customer. Hopefully this does not happen to...
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