Subway — Restaurant in Burnsville

Tried ordering from this store twice in the past but they had closed early both times. One time was an hour before they normally closed and another time two hours before they closed. Was able to place an order today and the sandwiches were not worth it. Ordered a basic turkey, lettuce and cheese sandwich with light oil and some salt and pepper, the sandwich was DRENCHED in oil, so much so it soaked through the parchment paper AND the subway paper. The smell of oil overwhelmed the whole sandwich and made it difficult to eat. Also order a philly cheese stake and that was completely crushed and all around unappealing to eat. Wish this had been a better experience, I've worked in food industries in the past and can understand the closing early sometimes, I brushed those times off as bad timing on me. But once I do finally get an order in with this place the sandwiches...

This location used to be decent. Lately, it’s hit or miss and my sandwich order is usually wrong. This last time I brought it back and was told “I wasn’t here when it was made and there’s nothing I can do about it.” What?!! You mean except remake it and give the customer what they ordered? This is a very odd approach to customer service. I’ll drive the extra 15 minutes to Mars Hill and get great service without the passive aggressive attitude and where my sandwich order is usually right. Avoid this location. They even wrote “literally plain” on the sandwich, snarky and rude for someone who can’t make a sandwich correctly, which by the way was...

Imagine eating a late sandwich and suddenly the lights go out. I didn't realize it was around 7:30 pm or ten til 8pm, no communication that it's closing time and the lights are going out AND no announcement since we were the only ones eating inside....that maybe we would've liked a refill on our drinks before the drink tubes were pulled.!! Communication is a great key to success. I won't go back to this subway, furthermore it was as if these employees were just exhausted, bored or we were just creepy customers because attitudes need adjusting. Sorry about the bad review but,...