US Family Restaurant — Restaurant in Burton

Where do i start. We have been here MULTIPLE times before never had an issue with food nor service. BUT, today was a whole new story. As my family and I ordered the waitress (un-named) recommended the fish to my mother. After tasting the fish, i could see the uncomfortable position she was in as she NEVER wants to complain. I am different and feel issues need to be resolved for future times. I personally went to the waitress and informed her that the fish was over undercooked and had barely any fish inside. (My mother even let my cousin try it to get a second perspective on it. In which my cousin didn't like it either). I asked for a replacement order of two pancakes. The manager (un-named) came to our table to (rudley) inform us that will not take any money off the order, would not give two pancakes, and that we ate all the fish and then returned it. (Remind you there was a minuscule amount of fish in the first place). She rudley walked away. Our original server returned with our bill and rudley walked away and says "have a good day." I gathered myself and went to the server and said "that's not happening, atleast take half of the price off." They refused. I informed them that my family and i "tip the bill" everywhere we go and that she just lost her tip. She replied with " i don't care, your sh**y customers anyway". I replied with a vulgure comment and was onslaughted by another customer with words. I payed my bill, tipped 29 cents and was leaving when the owner(un-named) pulled up in his vehicle and confronted me about the situation. He advised "i will have a long talk with her." Absolutely DO NOT RECOMMEND ANYMORE. Sad to say about this restaurant knowing they are so well reviewed and what not. But time goes to show that your never really welcome into local businesses. I hope they change they're ways soon. Until then, you lost customers and more familes that i will recommend to THE PALACE on saginaw street and maple rd crossraods....

Family coney place. Excellent Omelette, home fries and brewed ice Tea. I'll definitely be back.

Well , I went back and here's my second portion of my review.. I am doing reviews for eggs benedict

US FAMILY Dort Hwy and Bristol

Side note, they had door dash and grub hub delivers present

Atmosphere, clean, cozy updated tables, flooring, clean, nice also a place to sit and face.open kitchen. Easy listening country music, low background, easy to talk. 9/10 Service, very friendly,.prompt.and professional 10/10

FOOD: very good unsweetened, brewed ice tea 10/10 Potatoes: home fries, hand made Eggs benedict: very good, ham instead of Canadian bacon, but very similar in taste, sauce very good flavor, cooked to perfection, English muffin, lightly toasted, good flavor Plenty of sauce to mix with my potatoes..which I really like

Overall, extremely pleased. Not a fancy place , but a very nice place with a cozy atmosphere , very friendly staff , comfortable booths and the food is like it's cooked by a chef , extremely well done 10/10.. And I rarely give this rating.It takes a lot to make me this happy...

Good food, biscuits and gravy was a little bland for my taste but not bad at all. Only actually gripe I have is that they were playing family life radio or some other Christian radio station. I don't care if people are religious but forcing it on the customers kinda sucks. Otherwise great place, friendly staff, good food. Prices are good for the portions.

Edit after owners rather defensive reply: if there is no way to change the music it's not a choice. It's a Mexican restaurant you expect music in Spanish, it is not the same as Christian music in any way. I didn't imply you were making me Christian, and I'm glad you helped the Muslim man, I would kind of expect it. Dietary restriction and going against them even if they are religiously imposed is actually a crime if it's knowingly done. I thought my review was fair and honest, I've changed it to reflect new interactions. But hope your business does great, I just won't be...