Dunkin' — Restaurant in Butler Township

I placed a larger order for pickup through the app, but did so very close in time to when we pulled up to the drive through window. I said “I just placed an order for Robert, it was big so it won’t be ready, sorry.” Before I could finish, the employee told me that we really need to give them more time to make the order, which was no problem.

We pulled off to the side, and I went inside the store to wait for the order to be completed. As soon as I got inside, I overheard the manager say loudly to her co-workers, while other customers were in the area:

“This guy is pissing me off” “Who?” “Robert”

I informed the manager that I was inside the building and could hear her, and she said “Sorry, you just have to give us more time to make the order” and I said “I know, I’m very sorry, please take your time.”

She provided me my order, and I returned to the car, where I realized that they forgot to give me the strawberry frosted donut I ordered. I went back into the store to get the donut. When I returned to the store, the manager was again talking about me to her co-workers in front of other customers:

“I hate when people apologize and they dont really mean it, like ‘oh, are you really sorry?’”

I again informed the manager that I was inside the building and could hear her talking about me. She asked me confrontationally “so you’re really sorry, right?” And I informed her that yes, I was truly sorry, I always use the app and make sure to provide the workers enough time, but this time I was unable to and I apologized. I asked her to please not talk about me in front of other customers. She apologized and I went on my way.

Against my better judgment, I went back the next morning before work to give the Dunkin another chance. I got my coffee, and had no problems, but as I was leaving, I overheard a worker ask the manager “was that him?”

3 different times being talked about by employees in my presence on two different occasions. Fool me once, shame on you; fool me twice shame on me. I will not return to...

I normal go to this Dunkin Donut because it's close to my job. Today before work I went and order an iced coffee and breakfast sandwich. The only problem is towards the end of the order. I mentioned that I would like to add whip cream to the iced coffee I already ordered. They charged me a total of $9.20 which I paid without noticing that they over charged me. When my food came out they gave me the wrong order. The guy tried to argue with me on what I ordered. He tried to say l ordered a hot medium decaf coffee in addition to the iced coffee and breakfast sandwich. Which I never even mentioned. When they tried to give me a refund they couldn't do that because " there was no manager there to provided a refund and no one there knew how to give a refund." They wanted me to give them my number for the manager to call me and refund my money when they come in or leave with no refund. I decided to leave because it was a waste of time for me since I had to go to work. I recommend anyone who goes here to pay after they receive their order. I would...

Overall the management has changed their and employees have changed thank God we have another manager that is from hazleton and she's got pretty much under control but when you can't control your employees that's a No-No I understand it's hard to get employees but you should also recommend them the right way never treat a customer of the wrong way if it's not the one person that's serving my coffee I will not let that young gentleman that told us all off that I don't like being here and I don't like seeing people in the morning and afternoon and night the same person I am just tired and I don't care don't remember the server was so rude to my search and for making a bad mistake like that you know just Dunkin donuts needs to be over whole and reviewed by upper management undercover management that...