Barona Coffee Company — Restaurant in California

There are five to six employees and none seem to know what to do! One stated they are training! Funny how there would be a line and everyone seems to be in training…but out of nowhere when a customer raises his/her voice to get assistance all five or six employees come out of the back!! Floor needs to be managed properly. Having work for a manufacturing company, the one thing I noticed about these employees working at this coffee shop, they tend to hide when customers start to show up instead of working as team to assist each other, their mentality is that another employee can handle the cash register and serve customers at the same time! To the top managers, this is for you, sit at a table or machine and observe how your employees are so you can notice this laziness that’s occurring! This isn’t the first time it’s happened. As I sit and eat food from the other venders I would observe how the coffee shop operates…might be the best coffee but lacks leadership in terms of operating like a business!

Funny how the worker Roh has gloves on but still manages to touch food, cash, and plastic bags!! Guess it’s still cross contamination, might be best if the workers change the gloves! Still the same when it comes to waiting in line…u hv to walk up to the cash register now to be noticed…just Roh n some other female coworker in the front while everyone is hiding in the back. Same manager must be running this...

Loved this place. It's still the same, but now the prices are extremely high. Which is disappointing because we gambled hundreds of dollars, yet we're ok with it because we always stopped at the coffee shop to get a cheap sweet treat. Now I feel like I am getting price gouged on top of losing...

Disappointed and disgusted after ordering a smoothie from here and the gloves were blended into my smoothie. During this pandemic and to discover this I lost my trust. Makes me think how is the rest of the food being handled here? I use to order stuff from here for my family...