Carl’s Jr. — Restaurant in California

6:07am. Stopped because after driving for hours wanted sit and eat. Carls lights & drive thru open sign and lit lights indicate open. Get out, doors locked. Hours sign says all days except Sunday dining room opens 6am. I think drive thru must be open. I wait at the order menu. Nothing. Wait some more nothing. Ok drive around, look in. Yup all lights and drive thru sign indicate open. I wait. 6:24 crew shows up in same car. Two ladies, one is team lead or manager. I lower my window & ask, “Did you know that the drive thru sign and light made it appear you were open?” She gives me a disgusted look and enters with the key. The trailing employee walks up and she reopens the door for them to enter. I wait until 6:35 before returning to the door. I tap on the door. Lead walks to counter, sees me waiting, and she give me that unpleasant look again like I’m bothering her. She turns and walks away. No communication except the disgusted...

I find it insulting that they closed the door knowing that I was going to enter. They close at 1:00 am. According to online information, they close the door at 10:57 pm. If they change their hours of operation, they should inform us or at least they should have told me since I was in front of their door. This is the second time I have had problems here. The last time I had to drive back 20 minutes because they forgot my milkshake and I never heard an apology for it. Terrible service. The manager who has his truck parked at the entrance as if I were a customer is the one who forgot my milkshake and is the one who closed the door today. I hope his boss takes action on the matter. For the moment, I do not recommend this place. If you have another Carl’s Jr. go there,...

I ordered a quesadilla and asked for it to be cut in half. The girl at the window said"we cut them in 3, is that ok?" I said " no, I need it cut in half". On the drive thru screen it said cut in 1/2. When I get my order it was cut in 3. I went back in and told them I requested it to be cut in half, the manager said "we cut it in 3" I told her on the screen it said cut in 1/2. I explained to her that I have a disabled aunt who has a hard time eating the middle piece and that is why I requested it to be cut in half. They would not fix it, so needless to say my aunt could only eat the 2 end pieces and of course the middle piece was the piece with all the chicken. For $5 for a quesadilla I expect for my aunt to be...