Coffee Nine — Restaurant in California

This place used to be happy, upbeat, and friendly. Now I feel that everytime I go in the employees are forced to be there, don't greet guests and ignore them at the counter, they aren't knowledgeable about coffee ingredients. I've given up tipping since when I go in I have to change out empty half&half or an empty coffee decanter or help clean up the sugar station. I ask for sugar substitutes to put in coffee and I was redirected to simple syrups and given attitude when confirming what im looking for. When asked to look in backstock(since I know you guys have splenda) I've had to make a request to heat the burritos up all the way since the inside will be icy if you don't(Sadly learned from a soggy cold commute burrito) and was given attitude that day. I've been around since before coffee points were on cash app and can definitely say officially you will no longer be my 3rd option for morning commute coffee. Bring back the "hey good morning be right with you!" From ANY staff seeing a waiting customer, smile? Music? Prozac? So sad, make coffee 9...

I usually enjoy this coffee shop, but today made me rethink that. I bought a coffee, stepped across the street to pick up my food (about 15 or so minutes), and returned to top off my cup—only to be told refills aren’t allowed if I leave the property. To make it worse, I was charged for a second cup.

I understand policies, but enforcing this so rigidly lacks common sense and consideration for loyal customers. It’s not like I was gone for hours or trying to take advantage, I rarely refill and tip well. A little flexibility, common sense, and good judgment would go a long way in creating a better experience.

Update months later: Would have been nice for owner to give a hoot and respond. But hey, he or she doesnt care. Yes I heard some folks refilled over and over.. Btw, I stopped coming now and keeping my money in my wallet. Put up a sign for this policy so you dont have workers rudely speak to customers in public. Johny has great coffee. Also tree house cafe in...

My party of 3 tourists (senior citizens) ate a breakfast and a lunch at this restaurant in July 2019. The reason we chose this cafe is .... well, you might find it funny. Both times we wanted to eat at the restaurant across the street, Spanky's, and both times we were unable to get in. During our first visit to Spanky's, it was too crowded with a long line. Our second trip to Spankys ... it was closed. So we walked across the street to Coffee Nine coffeehouse. And it was great! Short lines, quick service, cute room, and an especially nice outdoor patio beneath a giant shade tree. Good sandwiches. Nice place. Calm and uncrowded. Highly...