Sadly, we drove quite a ways to spend a night at Tachi Palace Casino. We were not really impressed with anything about it. The parking is horrible, especially if you are a guest at the hotel. If you park in the back you have to walk all the way around the front. If you park in the front you have to walk all the way across the front of the casino to get to the hotel. Very guest unfriendly. We did not really get a comfortable Vibe about anything here. The staff was not very friendly at all. As soon as we walked in the door the security people tried to stop us, and turn us around to walk back out to another entrance to the hotel instead of just walking through the casino. Then when I came back in another security person stopped me and forced me to stand in front what appeared to be a facial recognition camera. I had to move back and forth several times so he could supposedly take my temperature. We travel the country constantly, and I have never had to do this at one place until now. The rules and regulations seem very intrusive. I love the signs posted saying (We reserve the right search you and your bags at any point during your stay) It really gives you that - everyone that comes here is a possible terrorist feel about the place. I have never seen that anywhere before. The thousands of places we have stayed, have never experienced this type of environment, except maybe going through the border of mexico, or possibly through the TSA checkpoints at an airport! Terrible environment! Now I know how Andy Dufresne felt in Shawshank Redemption. We almost felt like we were working for them, and should be honored that they allowed us to even stay in this place. The people at the reservation desk are not very accommodating. We upgraded to the Executive Suite up on the 7th Floor which did not seem like a suite at all. The carpet is filthy, the room is not very well set up, the balcony is barely 2 ft wide so you can hardly stand out on it. The top drawer in the bedroom dresser was full of somebody else's garbage and had never been checked. There was nothing special about the room whatsoever. I don't believe I saw one person winning anything. It just seemed like the casino was capitalizing on the locals and the migrant Farm workers to support keeping the doors open, while they continue to expand every aspect of the compound, except of course customer friendly parking. Overall just a crappy atmosphere, and we will...
Read moreWe checked in on a Friday at 3:00 pm.
No valet which is ok
Asked for rooms near an elevator for my dad who had a disability. We ended up having two rooms on separate floors both which were literally the last room of the wing, farthest from the elevator. You literally could not be further.
There is only one elevator at the center of the hotel wings so if you get unlucky like us, you’ll have to walk all the way to the last door on the wing (now picture this while coming to your room after having some drinks downstairs).
Staff overall unfriendly, appear as if they don’t want to be there. You’ll be lucky if you get a good dealer who actually calls the count. Had better luck with table staff on Saturday night vs Friday night. If you card is isn’t working that well, they may not take the time to swipe you into the table games so you won’t accumulate your points. So keep an eye out if you want your points counted.
Not many cocktail waiters, lines to get your own drinks will take you 20+ min on weekends EVEN if you are in the beers and canned drink bar.
The Coyote grill was good, Friday they have a seafood buffet and if you don’t like seafood they have all you can eat prime rib (yum). 50 each person. Would recommend you wait for your salad and lobster tail get to the table before you get up to buffet stand because if you don’t plan right, you’ll end up with more food at your table than you can eat lol. Staff here were very good, no complaints.
The rooms should have easier access to water/ fountains. 2nd floor, 3rd floor, 4th floor vending machines out of water, would be nice to have a community water dispenser.
TV in room didn’t work, had to call for service twice.
Don’t take the stairs, once in the stair well the door to get back into the hotel is locked . At the bottom is an energy only exit that will cause an alarm. Had to call my parents to come open the door for us as every level had them locked.
For the price you pay for a room (in the weekend) not worth it. In my opinion there are better casinos such as the Chicken Ranch where I feel more valued as a patron than at Tachi...
Read moreWe went downstairs to grab some food with our daughter, and we respect the rules to not have our daughter on the casino floor as we were told it was okay if she stayed on the carpet she just couldn't be around the machines which is totally understandable. But this security guard ended up ruining our entire stay, my husband was grabbing some drinks for us to bring up to the room and I stayed on the carpet as I was told to. This security guard decided while my husband was grabbing our drinks to flash his badge at him saying he was a "detective" and he asked who we were, and what we were doing which is completely odd since we were doing absolutely nothing wrong and abiding by the rules of the casino. He was the only one to treat us like this. And let me point out we walked by at least 6 different security guards and they left us completely alone cause again we weren't doing anything wrong. He assumed we were going to walk around with our child and drinks. And my husband explained we were just going back up to our room is all. I'm sorry but this unacceptable, flashing your badge at someone?! Telling them they are a "detective"?! And then assuming we were doing something wrong instead of just asking politely. It ruined our entire stay and made me feel like I couldn't simply go downstairs to grab food for me and our daughter because I'm just going to harassed by security when I'm doing nothing wrong. Then to add to it, we found a broken bong in our room and security did nothing about it. It was broken and our daughter could have severely cut herself if she grabbed it. I think it's safe to say this is NOT a first class hotel and they do not treat you well here. Beware. Find somewhere else better to stay because it's not worth the trouble staying here being harassed the whole time. To add to this review, we had asked kindly for some Bottled waters to be sent to our room because me and my husband were feeling really ill, and the lady came up and said "Usually I don't this, but I being nice today!". What.in.actual.F. they clearly do not care about their customers here period. DO...
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